Overview

To coordinate and conduct complex system analyses feasibility studies and implementation studies of potential computer applications to determine the advisability and profitability of adapting complex electronic data processing techniques to Navy Federal's functional areas in Lending under minimal supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with a considerable degree if latitude. Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using advanced knowledge of the organization's technology infrastructure and specific software applications assist the business to implement strategic vision through technology. Considered a stakeholder/contributor on complex systems projects and project teams. To lead full Agile projects to implementation. To exercise advanced technical knowledge of all phases of applications systems analysis.

Responsibilities

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
Develop, recommend and document adjustments to workflow to streamline processes
Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
Involved in cross-organizational task groups concerning new automated systems, products and/or services
Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
Interact with other technical staff, business units (end users) in problem resolution efforts
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Implement new/enhanced products, services and/or operational changes
Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
Lead Agile project; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
Interpret results of analysis; present recommendations, alternatives and implications
Serve as resource for the resolution of complex and/or unique problems
Lead, guide and mentor less experienced staff
Write requirements and define editorial workflow for business owner projects
Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
Ensure preventative, detective, and corrective controls are properly identified and documented
Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Report testing activity including time spent, testing time lost and discrepancies found
Represent the business unit in identifying, analyzing and communicating system solutions
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Monitor performance of systems to ensure continued systems efficiency
Collaborate with key partners in development and delivery of solutions
Perform other duties as assigned
Qualifications

Significant experience in problem resolution including determining root cause, scope and scale of issues
Significant experience in leading collaborative work teams
Experience in leading Agile projects/initiatives which have business risk and impact
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in leading, guiding and coaching professional staff, in Agile/Scrum/Kanban
Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
Experience in nCino, Salesforce, DevOps
Experience in Apex Code, API, and Mulesoft
Advanced research, analytical, and problem solving skills
Advanced organizational, planning and time management skills
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill interpreting and synthesizing large amounts of information
Advanced verbal and written communication skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Advanced skill identifying and analyzing business requirements and recommending solutions
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

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Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.