Our client is a managed IT Services leader partnering with businesses in planning, developing, and implementing enterprise-class technology services. Naviga has been retained to help identify a Cisco Unified Communications Engineer to join their team.Title:Cisco Unified Communications EngineerLocation: Baton Rouge, LAKey Notes/Company Details:

• Since 2020, double-digit growth
• Approximately, $60M net revenue estimated 2023
• They’re highly trusted by their customers (relationship-driven sales) and have a high-performing value system that has not been exhibited in the past. They stick by their word and the solidarity brings them long-term customers.
• There is internal cohesiveness, unity, and a strong focus on strategy. Highly supportive, encouraging, and direct leadership. 
• The team is growing rapidly, and they are very collaborative.
• The organization has a very good focus on the target market. They know who the end customer is down to a T. There’s no question of who they’re going after, and they have great messaging so their identity is very clear. 

• Focus on implementation of newly defined or existing solutions according to approved designs
• Provide input towards Cisco voice strategy and roadmap development
• Serve as a technical escalation resource during system downtimes or when addressing regional system impacts
• Identify optimization opportunities and drive service improvements leveraging root-cause analysis
• Act as a peer reviewer for change controls involving applicable regional systems
• Execute test procedures and validate features and functionality for system upgrades and changes
• Act as a subject matter expert for their regional systems
• Work collaboratively with IT Peer groups to ensure system implementation is conducted within standard operating procedures
• Participate as a technical lead in the implementation of defined solutions, product upgrades, or medium impact changes within applicable region
• Serve as a technical resource for Cisco Administrators for incident management and customer issue resolution

• Minimum 5 years’ experience with Cisco Unified Communications product suite in a larger enterprise setting including Cisco Unified Communications Manager, Unity Connection, Unified Presence, Cisco Unified Contact Center Express, Cisco Voice Gateways ( PRI, CAS, FXO,FXS), Cisco Unified Communication Manager Express/Unity Express, Expressway, MRA, TMS/TMS-XE/Conductor/Telepresence Servers, IX/DX/SX video endpoints, WebEx/Jabber/Spark
• Experience with Legacy Nortel, Avaya, PBX and Key Systems, Microsoft Windows Server and Active Directory
• Experience doing Cisco Collaboration deployments, upgrades, and troubleshooting
• Hands-on knowledge and experience in routing protocols like BGP4, OSPF, EIGRP, RIP, Ethernet Switching, and multiple layers (1-2 protocols) like Frame Relay, HDLC, or PPP will be helpful
• Knowledgeable in IP Networking, enterprise voice solutions, VoIP technology, IPsec, TDM Voice, VoIP CPE, soft Switches, Session Border Controllers, Routers, and Firewalls
• Work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work with limited supervision and project oversight
• Excellent communication and documentation skills
• Excellent customer-facing skills
• Preferred Skills
  • At least 4 years as a Cisco Voice Engineer
  • CUCM/Unified Communications 
  • Cisco Unity 
  • UCCX Scripting 
  • Jabber
  • Routing/Switching 

• Medical, dental, and vision insurance
• 401(k) Plan with a company match
• Short term / long-term disability and life insurance
• Flexible PTO
• 8 hours of volunteer time off
• 8 company paid holidays
• Remote work options
• Employee Assistance Program (EAP)