ABOUT US: We provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations.

Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a inbound call center position. This role is responsible for providing prompt and accurate information guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.

• $16.00 per hour plus bonus.
• Work from your home with Computer equipment provided by Navient. 

This is a temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits.

Paid Virtual Training :

Mandatory Training hours Day 1 8am-5pm EST, Day 2-10 9am-6pm EST . However, the typical work schedule will be a regular Full Time Schedule.

Hours of operation for the project are 9am-9pm EST 7 days a week, for a total of 40 hours each week. Saturday and Sunday and 1–2-night shifts/week required

MINIMUM REQUIREMENTS:

• High School Diploma or G.E.D.

• You must be a resident in any state. However, at this time, we are not currently hiring in the following states: CA, IL, AZ, CO, WA, MD, NM, D.C. & PR

• Location Requirement: All work must be performed in the United States for this remote role.

• Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM – 5 PM EST; Days 2-10: 9 AM – 6 PM EST. Attendance is 100% mandatory.  If you are not able to complete your two weeks of mandatory training and miss more than 4 hours, your employment may be terminated.*
• Regular Full Time Schedule: Hours of operation are 9 AM -9 PM EST, 7 days a week. Due to the nature of our business, job responsibilities and requirements are subject to change depending on business needs.

• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern

• High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)

• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.

• Cell phone

• Must be able to download an app on a Smartphone or tablet.

• Private workspace or home office free of distractions and outside noise

• Excellent written and verbal communication skills.

​PREFERRED QUALIFICATIONS:

• Prior experience in a high-volume call center preferred.

• Ability to read, write, and speak English (Bilingual in Spanish preferred)

Offers of employment are contingent upon a pre-employment background check including a drug test.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.

About the Company:
Navient