Assistant Store Manager

Nautical Wheelers

202A Craven Street, New Bern, NC

We are a family-owned local business seeking an Assistant Manager. You would assist with leading a customer-friendly store and consistently deliver excellent store operations. We are looking for someone to work in a fast-paced store who possess the following:

• A sincere desire to provide outstanding customer experiences.
• Enthusiastic about our brand and our products.
• Self-starter who can maintain a neat store, and able to assist customers with clothing, footwear, and gifts.
• Positive upbeat attitude, high energy, and a passion for retail.
• Team player who is obsessive about our customers and our product.

Assistant Store Manager Job Responsibilities

Customer Service

• Demonstrates the ability to consistently follow and also ensure others follow all company customer service standards putting the customer first which includes greeting every customer and thanking them for shopping with us.
• Represents the store in a positive light and exhibit excellent customer service skills.
• Is a role model by presenting a professional image in appearance, words and action.
• Ensures inventory is checked in, stocked correctly on shelves and displayed.
• Demonstrates excellent personal salesmanship and teaches employees selling skills.

Store Appearance

• Maintains high standards for store appearance and displays. Daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor areas.
• Takes responsibility for preparing the store for business and making sure all closing tasks are done before the end of the day.
• Ensures that the store has been properly recovered for the next day’s business.
• Willing and able to clean shelves, counters, bathrooms, doors, windows and outside of store. Teaches standards to others.

Operations

• Opens and closes the store on scheduled day as Manager on Duty.
• Evaluates store sales, prepare reports and suggests ways to increase sales.
• Ability to remove and record cash in register at end of shift/closing and prepare bank

deposits properly.

• Works with store manager to develop solutions to decrease losses and shrink.
• Maintains proper inventory controls, facilitate inventory transaction and bulk counts as

directed by senior management.

• Ensures price integrity and general pricing of product on the floors is reflective of current markdowns and markups per company directives.
• Ensures all sales are rung correctly and that staff is trained on how to ring a transaction.

Management

• Holds employees to high standards of conduct and be responsible for noticing and correcting any negative behavior.
• Assists with recruiting and training new employees, including extra employees needed for temporary upswings in business.
• Ability to create excitement and show passion for the product by communicating relevant information about fashion to customers. Able to answers questions about product features and benefits. Teaches others to do the same.

Assistant Store Manager Skills

• Excellent team leadership skills
• An eye for detail and ability to multi-task
• Great people skills and customer service skills and rapport building skills
• A constant desire for improvement
• Responsibility, reliability and trustworthiness
• Meticulousness and good organizational skills
• Previous retail experience a must
• Previous leadership experience a strong plus
• Proficiency with basic Window Computer operations and Point of Sale Software
• Possess excellent Word, Excel and Publisher Skills
• Associates or Bachelors or Associates Degree with 1 year of customer service experience Or High School diploma with 2 years of retail customer service experience

Schedule Requirements

• It is a condition of employment to be willing and able to work a flexible schedule of days, hours, evenings, weekends and holidays to meet the needs of the business

Physical Demands

• Standing, walking, moving 8 hours per day
• Climbing ladder to display merchandise or remove for a customer
• Handle boxes of merchandise and fixtures throughout the store, which entails lifting

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Experience level:

• 2 years

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you available to work weekends and holidays? Are you available to work shifts between 9:30 am to 7:30 pm?

Ability to Commute:

• New Bern, NC 28560 (Preferred)

Work Location: In person