Salary Range

Overview

The role of the Customer Service Coordinator/Greeter is to provide excellent customer service to Natural Grocers customers. The Customer Service Coordinator/Greeter will greet customers as they enter and leave the store, thank customers for shopping with us as they exit the store and clean used shopping carts and hand baskets.

Responsibilities

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

1. Prior customer service experience preferred2. Must have a friendly, enthusiastic, and kind approach to customer service3. Excellent Customer Service skills4. Excellent Communication skills5. Ability to work at front-end of the store in varying temperatures6. Able to sit and stand for long periods of time as needed7. Able to work independently8. Able to successfully multitask9. Good interpersonal skills10. Ability to show empathy when dealing with upset customers11. Attentive and assertive12. Flexible Schedule

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Benefits

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education 
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development 
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30 hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.