Overview

Job in a Nutshell :

The Facilities Coordinator is responsible for the successful communication and coordination of repair and maintenance requests for the retail and corporate locations of Natural Grocers.

This position monitors and maintains work orders through a CMMS (ServiceChannel); tracks progress of repairs and follows through to completion;

maintains location notes and pertinent store information in the ServiceChannel platform. This position is fully on-site and requires 100% of the time be spent working from the SSC Golden office.

Responsibilities

Main Ingredients :

• Dispatch outside service vendors through ServiceChannel to address store maintenance issues
• Effectively identify reported maintenance related emergencies and notify Facilities Manager to ensure appropriate immediate action is taken
• Provide work order status updates to stores for emergency and urgent maintenance calls
• Review and follow up on open work orders in ServiceChannel to ensure resolution and closing of tickets is occurring
• Update store locations and other related store data in ServiceChannel as required
• Assist with training new store managers on the functions and use of the system
• Bid services for pricing and create work orders for external vendors as needed
• Identify and communicate recurring or failed R&M issues to Facilities Manager
• Provide telephone and / or email assistance to stores for troubleshooting maintenance issues
• Collaborate with, and provide assistance to store team members in delivering timely solutions while providing World Class Customer Service to internal and external customers
• Maintain professional relations at all times in dealing with customers and vendors
• Participate in training sessions, and complete all required training assignments for Natural Grocers
• Perform related and other duties as assigned by Facilities Manager, including distribution of supplies, maintaining inventory of supplies, and warehouse / office organizing

Although this is a general outline of job responsibilities all employees are expected to be hands on and do whatever it takes to get the job done and make the company thrive.

Qualifications

• High school diploma, GED or equivalent experience is required
• Warranty management knowledge and experience is preferred
• Ability to multi-task and manage multiple incidents or projects simultaneously
• Strong time management and organizational skills
• Superior computer skills using Windows and Office including Excel
• Ability to prioritize and balance changing priorities with attention to detail
• Ability to understand service agreements and negotiate prices
• Strong communication and interpersonal customer service skills are a must
• Strong skills in handling multiple assignments, deadlines and high-pressure situations
• Ability to adapt quickly to change

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities.

The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him / her by their Manager and / or other Store Support Center manager that might not be listed in this job description.

Benefits

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future :

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• N power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30 hours / week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief : All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles.

Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas.

Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.

We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table.

We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

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Last updated : 2024-05-20