Reports to: Director of Ops, General Manager and Assistant Managers

The Supervisor (SUP) has a primary focus on the daily sales results of the store, the employees working in the store, and the overall operations and maintenance of the store. The SUP will work closely with the location Management team and all store associates.

The SUP will oversee all operations to ensure that stores run smoothly. The SUP will train and supervise staff, ensure compliance with food health and safety regulations, and resolve customer complaints.

Essential Job functions of the SUP include:

• Manage shift operations including food prep, preparing food, taking orders, cleaning, etc.
• Ensure overall work duties are performed efficiently and on time.
• Be a champion of customer service and train employees to do the same.
• Retail products and promotions in stores and to customers.
• Open and close registers and prepare cash deposits.

• Handle cash and secure all safe funds. SUP must follow TGI’s cash handling policy and procedure and always maintain proper security of cash.

• Ensure cash handling procedures are being followed by employees.
• Count beginning or end of shift receipts and enter in POS system.
• Receive and distribute products and supplies to the stores.
• Assist with stocking and reorganizing product items in the store.
• Assist with monthly inventory and track purchase orders of products and supplies from vendors.
• Ensure that stores are kept clean and neat. Assist with store cleanup regularly.
• Provide and cover breaks for employees and cover time-off requests.
• Train and develop new employees on Company policies, store procedures, cash handling, daily operations etc.
• Ensure stores are open according to established hours of operation. With management approval, adjust accordingly for flight schedule changes or weather-related issues.
• Ensure compliance with all Company policies and ensure policies are being followed by employees.
• Ensure compliance with all health and safety standards and ensure health and safety standards are being followed by employees.
• Other duties as required by the position or by management.

The TGI Requirements and Qualifications for the SUP include:

• Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.
• Comply: Always complies with all airport and/or train station rules and regulations.
• Dependability: Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.
• Uniform/Personal Appearance: Always dressed in complete uniform and presents a well-groomed appearance.
• Commitment: Shows initiative and follows through with tasks.
• Customer Service/Salesmanship: Consistently effective and pays attention to customer’s needs.
• Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Cash Handling/Sales Transactions: Handles cash and sales transactions with care and accuracy.
• Store Operations: Is dependable and conscientious about performing tasks. Discipline for employee issues or problems that arise in the store.
• Communication: Communicates effectively and listens well.
• Teamwork/Interpersonal Skills: Is cooperative and helpful. Offers help and assistance and can be counted on. Interacts well with others.
• Conduct: Is friendly and even-tempered. Performs consistently and effectively under pressure.
• Product Handling/Stocking: Handles all products and supplies in a safe and sanitary manner. Distributes the products and supplies efficiently according to store’s requisition/stock list.
• Company Policies and Procedures: Regularly adheres to policies and standard operating procedures and ensures that employees do the same.
• Must be able to bend, twist and stand for extended periods to perform job functions.
• Must have the ability to lift and push objects weighing over 40 lbs.
• Follows safety rules provided in the TGI Safety Manual along with other TGI policies and procedures.
• Reports any safety hazards to management immediately.
• Other: May be required to perform tasks that are not specifically listed in this job description.