We’re looking for candidates who know the difference between doing a good job and going the extra mile for our patients. By applying, you are taking the first step to making an impact in the lives of people who need our help.

Nationwide Medical, Inc. is a durable medical equipment company located in Calabasas, California. We have a fantastic opportunity for a Patient Care Representative with an outgoing personality who wants to join our clinical team.

As a Patient Care Representative…

You will assist patients with new CPAP therapy setup and therapy compliance. The ideal candidate is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding customer service every day.

Hours of Operation: Full-time, Monday through Friday

Responsibilities:

• Provide customer service to “walk-in” patients, assisting with mask fitting, machine trouble-shooting, complete machine set-up, etc.
• Review patient prescriptions and sleep studies for proper instruction
• Review patient accounts for information needed to process patient orders
• Instruct patient on details of machine and supply usage, including recommendations for masks
• Discuss compliance guidelines required by insurance
• Explain resupply program process to patients
• Perform patient calls, including but not limited to, resolving mask issues and machine/technical issues and compliance issues/questions as needed
• Serve on after-hours call rotation to handle emergency patient calls
• Ensure patient satisfaction with expediency when responding to patient calls and voicemails
• Educate the customer and document interactions through contact tracking
• Utilize computer technology to handle high call volumes
• Other duties as assigned

Qualifications:

• CPAP/BiLevel equipment knowledge, including compliance requirements and usage, preferred
• Excellent customer service and listening skills
• Able to work in a fast-paced environment with the ability to troubleshoot issues with a high sense of urgency
• Exemplify a pleasant, patient and friendly attitude with a demonstrated passion for excellence with respect to treating and caring for patients
• Strong interpersonal skills; ability to communicate effectively, both verbally and in writing, at all levels of the organization
• 1-2 years of customer service experience, preferably in healthcare environment
• Working knowledge of Microsoft Office applications
• High School graduate or GED required; Bachelor's Degree preferred

We’ve got you covered…

Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, employee referral program, and more.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• Day shift
• Monday to Friday
• On call

Experience:

• Customer Service: 3 years (Preferred)
• Healthcare: 1 year (Preferred)
• CPAP/BiLevel: 1 year (Preferred)

Work Location: In person