Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Clinical Care Representative.

About Nationwide Medical, Inc.

We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.

As a Clinical Care Representative…

You will communicate closely with patients to ensure success with PAP therapy. Are you detailed, solutions-oriented, and committed to helping others? Let’s talk!

We've Got You Covered

We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.

More Reasons to Join the Team

Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, opportunities to earn gift cards, employee referral program, and more.

Job Location: Calabasas, CA

What You’ll Do

• Respond to escalated calls regarding patient issues, including but not limited to, compliance issues, mask issues, and machine/technical issues
• Coordinate calls with patients to discuss medical equipment setup and usage
• Instruct patient on details of machine and supply usage, including recommendations for masks
• Discuss compliance guidelines required by insurance
• Perform patient calls for compliance issues/questions as needed
• Explain resupply program process to patients
• Perform patient calls for compliance issues/questions as needed
• Assist PAMS patients with escalated issues
• Work compliance reports, including but not limited to identification of patients needing immediate attention with compliance for adherent use and review of patients whose billing has stopped for compliance reasons
• Generate failed compliance mail merge for mailing
• Assist with resolving modem issues
• Update department manual with processes and train staff
• Assist global partners with work inquiries, including but not limited to process, metrics and accuracy of work
• Responsible for training all new on-site and off-site staff
• Utilize computer technology to handle high call volumes
• Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Work with manager to ensure proper customer service is being delivered
• Escalate calls to proper departments, if needed
• Assist patients via website chat, real time, during business hours
• Other duties as assigned

How You’ll Stand Out

• 1-2 years of customer service experience, preferably in healthcare environment
• Excellent customer service skills (ability to handle sensitive/challenging communications)
• Demonstrated passion for excellence with respect to treating and caring for patients
• Ability to prioritize workload with frequent interruptions
• Ability to work in a fast-paced environment
• Has a pleasant, patient and friendly attitude
• Problem-solving skills required
• Ability to communicate effectively both verbally and in writing
• Strong detail orientation and communication/listening skills including follow up
• Working knowledge of Microsoft Office applications
• High School graduate or GED required

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work setting:

• In-person
• Office

Ability to Relocate:

• Calabasas, CA 91302: Relocate before starting work (Required)

Work Location: In person