Director of Client Services

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Job Summary:

As a Client Services Director, you will work in a leadership role and support our Client Services Leadership in managing the department. You should be an energetic, smart, and hardworking person to assist with strategic initiatives and organization of the department. Day-to-day functions require managing a group of high-profile clients while managing managers and coordinators. You will be responsible for client implementation projects and will demonstrate complex decision making abilities on behalf of our company and clients. You will work to resolve problems and ensure that products are delivered timely and as expected, so high attention to detail and ingenuity is a must. You will carry departmental responsibilities in addition to your client-facing role. This is a hands-on leadership role where polish and executive presence are vital. This position may require limited travel.

Key Responsibilities:

• Marketing activities related to current client deliverables
• Reporting key updates to top executives in the organization
• Leading key internal analysis projects
• Hosting internal and client conference calls
• Hosting quarterly or annual business reviews
• Researching competitors and client businesses
• Benchmarking statistics against internal and external standards
• Attending conferences and on-site meetings
• Coordinating between various departments in order to meet deliverable deadlines

Qualifications:

• Bachelor’s Degree in Business Administration, Analytics Field or Health Field or equivalent experience
• 5 years’ experience in a client services/account management role
• 3 years’ experience in a management role, preferably in a Health field.
• Project management experience managing large projects end to end

• Microsoft Excel/PowerPoint/Word/Visio proficiency
• IT knowledge with the ability to communicate concepts and strategies across client and cross functional teams
• Excellent written and oral communication skills with the ability to make effective presentations
• Product launch experience is a plus

We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. If you have the qualifications and a passion for creating solutions, driving innovation and focusing on customer delight and success as your end goal, we invite you to apply for this exciting opportunity today at NationsBenefits.com

NationsBenefits is an Equal Opportunity Employer