Nation’s Best Holdings is seeking an experienced and motivated Operations Manager (Retail/Lumber)to lead the successful launch and ongoing operations of our upcoming new hardware store and lumber yard, located southeast of the San Antonio metroplex*.This exciting new opportunity involves overseeing the implementation and development of the lumber yard operations, playing a crucial role in our continued growth and success. If you are passionate about retail operations and thrive in dynamic environments, we invite you to apply and be a driving force behind this new adventure.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like to Work for Nation’s Best?

• Teamwork: All our positions, in all our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects.
• Autonomy: We empower entrepreneurial spirit in all our associates.
• Relationships: We believe the core of our business is the relationships we build.
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all our divisions and stores.
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
• Growth Mindset: We are focused on long-term growth, both in our associates and the company.
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
• Safety: We strive to provide a work environment that is safe and healthy for all our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

What Does an Operations Manager Do?

Position Summary:

The Operations Manager is responsible for managing the tactical operations of their respective store and lumber yard through the improvement of sales, profitability, control of inventory, proper merchandising, protection of store assets, the management of employees, implementation of best practices and modeling of exceptional customer service. 

Responsibilities:

• Team Management: 
  • Supervising, scheduling, and delegating tasks to staff members, including opening and closing the store, shift changes, and task assignments. This involves creating a positive and efficient work environment
• Customer Service: 
  • Providing exceptional customer service by greeting and assisting customers, addressing complaints and concerns, and ensuring a high level of customer satisfaction
• Financial Management: 
  • Handling cash control, register counts, banking transactions, and overseeing store bookkeeping, financial analysis, and budgeting
• Inventory Management: 
  • Managing inventory, including receiving, stocking, pricing, and maintaining stock accuracy to avoid shortages or overstock situations
• Merchandising: 
  • Planning and implementing merchandising strategies, display setups, and promotions to optimize sales and enhance the store's visual appeal
• Compliance: 
  • Ensuring compliance with company policies, employment laws, safety protocols, and other relevant regulations
• Employee Support: 
  • Conducting interviews, terminations, performance evaluations, training, and career development for staff members
• Operational Oversight: 
  • Handling store maintenance, cleanliness, and safety, as well as participating in system conversions, renovations, and store resets
• Communication: 
  • Regularly communicating with staff, regional leadership and the Support Center to provide feedback, updates, and responses to requests
• Performance Improvement: 
  • Identifying areas for improvement, implementing training strategies, and executing performance improvement plans
• Additional duties as assigned by the leadership team

What Does It Take to Be Successful as an Operations Manager?

• High School Diploma or equivalent; Bachelor’s Degree preferred
• 5 years retail experience, multi-store experience a plus
• Flexible schedule availability including nights, weekends, and holidays
• Hardware store and lumber/building materials experience and knowledge
• Bilingual in Spanish preferred
• Proven record of achieving performance goals and managing financial budgets
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills
• Capacity to handle pressure and react appropriately
• Physical ability for tasks such as standing, sitting, and lifting
• Minimum ability to lift 25 pounds unassisted, potentially more
• Demonstrated ability to lead and motivate a team, set clear expectations, provide feedback, and resolve conflicts

*Location and Training Details:

• This role will potentially start prior to the opening of the new store with training at various Nation's Best locations in the Texas region and potentially other locations within the US. By the end of June 2024, this position will be stationed full-time in the southeastern area of San Antonio.