Position Title: HS/PRS Regional Supervisor/Lead Case Manager

Reporting Relationship: Assistant Program Director HS/PRS

Position Summary

NYAP’s Home Study/ Post Release Services (HS/PRS) Regional Supervisor/ Lead Case Manager (RS/LCM) is responsible for providing direct supervision and oversight of the Home Study and Post Release Services (HS/PRS) process of an assigned region under a grant from the Office of Refugee Resettlement (ORR). The RS/LCM will be responsible for ensuring staff compliance with ORR’s HS/PRS services provision including assignment of HS/PRS referrals and case assignments, completion of HS within ORR’s designated timeframes, ensuring the completion of UC Portal and Evolv uploads in accordance with NYAP/ORR Policies and Procedures, hiring and training new case managers, and supervising the work of case managers. The RS/LCM must have experience in conducting specialized home studies and writing professional, thorough assessment reports and possess knowledge of local community social services and working with immigrant populations. Additionally, the RS/LCM must be knowledgeable of family preservation, kinship care, and general child welfare.

RESPONSIBILITIES

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.
• Provide direct oversight and supervision of Home Study (HS) and Post Release Services (PRS) staff within a designated region per ORR Policies and Procedures.
• Responsible for ensuring staff compliance with ORR’s HS/PRS services provision including assignment of HS/PRS referrals and direct case assignments, coverage of Level I, Level II and Level III areas of PRS support, safe deployment of staff to designated areas within the region, ensure staff completion of HS within ORR’s designated timeframes, ensuring the completion of UC Portal and Evolv uploads in accordance with ORR Policies and Procedures, hiring and training new case managers to properly conduct home studies, and supervising the work of direct staff and case workers/ case managers.
• Ensure excellence in HS documentation and HS/PRS compliance.
• Actively assist in establishing working relationships with community-based organizations responsible for social services in their proposed area of operations.
• Assist in or provide logistical support for the safe deployment of staff within designated regions.
• Provide and foster amongst supervisors, case managers and caseworkers a coordinated case management approach that adopts a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the unaccompanied child and the sponsor's presenting needs.
• Ensure proper reporting and elevation to ORR of timely notifications of concern and reporting to other stakeholders per state and ORR guidelines.
• Provide and ensure effective communication by staff with care providers, and ORR stakeholders.
• Act as Subject Matter Expert (SME) in ORR Policy and Procedures, Flores Agreement as well as other applicable, and pertinent regulations and laws including the Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008 et.al.
• Establish a respectful, supportive workplace environment that promotes NYAP’s values of caring for people, connecting communities and promoting peace while ensuring staff accountability and compliance.
• Elevates any issues or concerns to NYAP leadership and ORR.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Master’s degree in the behavioral sciences, human services or social services fields or a bachelor’s degree at least 5 years of progressive employment experience that demonstrates supervisory and case management experience.
• Knowledge of local community social services and should have specialized experience conducting home studies and working with immigrant populations.
• Knowledgeable about family preservation, kinship care, and/or general child welfare.
• Prior experience with ORR HS/PRS preferred.
• Highly proficient in Spanish or have access to qualified interpreters.
• Proficient in using the internet and related computer programs including ORR’s Official System of Record (also known as the UC Portal).
• Pass a criminal history screen, including state and local child protection agency registries, and C/ANs check.
• Willingness to work flexible and non-traditional hours in the service of persons served.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

The qualified candidate will follow a team concept and support agency goals, colleagues and stakeholder liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.