Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 22 Days Off Each Year! Plus 11 Paid Holidays Per Year!
• Medical, Dental, and Vision
• Competitive salaries and benefits including a 401(k), Summer Hours Off (reduced work schedule), and Work Anniversary Trips!
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

Position Title: Case Aide

Position Summary 

Upon contract award, the Case Aides will work closely with the Case Manager and Lead Case Manager and others in collaboration for the reunification program. The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends. 

RESPONSIBILITIES 

The Case Aide will perform duties including, but not limited to: 

• Must ensure that youth are properly enrolled in the programs internal intake system. 

• Complete and secure inventory of personal belongings/valuables of youth. 

• Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.

• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor. 

• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers. 

• Assist with the coordination of legal service providers’ “Know Your Rights’ presentations. 

• Facilitate attorney to client contact as request by the attorney or youth. 

• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified. 

• Create client intake case files with necessary intake documents. 

• Assist with filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software. 

• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request. 

• Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program. 

• Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s reunification and discharge from program. 

• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care). 

• Assist with the coordination of fingerprint services for family reunification at program designated digital site.

• Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles. 

• Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error-free communication. 

• Demonstrated ability to service a diverse group of clients, to include refugees or other minority families 

• Aptitude to work cross functionally and deliver the highest qualify off work under extreme pressure and in a fast paced environment. 

• Ability to work independently and exercise a high level of confidentiality. 

• Proven experience and high level of comfortability operating technology and learning new software applications. 

• Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat 

MINIMUM QUALIFICATIONS 

• HS Diploma; BA or BS Degree. 

• (4) four years’ experience in a professional setting preferred. 

• Bilingual English/Spanish fluency required. 

• Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments. 

• Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner. 

• · Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.
• Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.

• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. 

OTHER SKILLS 

• A long-term view on people expressed through compassion and support. 

• A passion to be involved in high-impact work that makes a difference. 

• A drive for excellence and continual improvement. 

• Excellent customer service and communication skills. 

• Sensitivity to cultural diversity. 

• Enthusiastic self-starter. 

• Strong organizational and administrative skills. 

• Works well independently and as a team member. 

COVID-19 Considerations: 

In the spirit of caring for one another and our community, NYAP Immunization Policy and Procedures requires all employees, contractors, interns and volunteers be fully vaccinated against COVID-19, except to the extent an individual is eligible for an exemption or the policy and procedure is not applicable by law. The State of IL has a separate mandate. For more information contact Human Resources at614-487-3888. 

Our organization was established in Ohio and is now in 10 states. We continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless! 

The person in this position needs to follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. 

This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position. 

If this is you visit us at www.nyap.org/employment/