You haven't searched anything yet.
About us
National Grid is hiring a supervisor for our CMS department in Liverpool, New York
Every day we deliver safe and secure energy to homes, communities and businesses. We are there when people need us the most.
We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
This role is responsible for the daily supervision and organization of 40-60 assigned field technicians to effectively, efficiently, and safely accomplish job tasks in line with departmental and National Grid requirements.
At higher levels this role will translate functional policy by designing procedures that drive greater efficiencies and performance within their own team and for National Grid.
Supervise a culturally diverse workforce through coaching, counseling and team building ensure tasks are carried out in an efficient manner.
Key Accountabilities
Supervisory / Interpersonal- Experience Required
Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading / AMR, investigations and safety.
Qualifications
More Information
Salary - $90,000 - $106,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position;
PDN-9bdf835b-a4ab-4c4a-8c16-8128c8002a50
Last updated : 2024-05-01
Full Time
Utilities
$66k-87k (estimate)
05/03/2024
05/04/2024
nationalgrid.com
WHITINSVILLE, MA
15,000 - 50,000
1990
Private
$5B - $10B
Utilities
National Grid is engaged in the production and distribution of natural gas and electricity.
The job skills required for Customer service supervisor include Coaching, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.