Do you live and breathe computers? Are others constantly looking toward you for guidance on computer issues and asking for your help with technology? If your answers to these questions are yes, National Food Group wants to put your skills and ability to assist others to good use.

As a Service Desk technician, you will be the first point of contact for our clients seeking technical assistance. You will play a crucial role in providing exceptional customer service and resolving basic IT issues. Your responsibilities will include troubleshooting and resolving hardware and software problems, assisting with account management, and escalating more complex issues to higher-level support teams. This position is a great opportunity for individuals who are passionate about technology and are eager to kickstart their careers in IT support.

• Sure, you are a techie. But if you can explain technology to those of us who aren’t as tech-savvy, you will excel in this role. We need you to provide prompt and courteous client support support to clients via phone, email, or chat, ensuring a positive customer experience.
• Like a crime scene investigator, you will identify and analyze basic technical issues related to hardware, software, and network connectivity.
• Why did the computer go to the doctor? Because it had a virus! In this role, you will be responsible for resolving common IT problems, such as password resets, software installations, printer issues, and network connectivity problems.
• Get out the stethoscope! As the doctor of all things IT-related, you will diagnose and troubleshoot NetSuite-related problems, including login issues, data discrepancies, and system errors.
• Maintain accurate records of client interactions, issues, and resolutions in the ticketing system.
• Stop, collaborate, and listen! You will collaborate with the IT team, NetSuite administrators, and third-party vendors to escalate and resolve complex technical issues. Act as a liaison between users and technical teams.
• While we like to have fun here, we take cyber-related material seriously. You will assist with account creation, modification, and access provisioning as per company policies.
• Collaborate with team members to share knowledge, best practices, and solutions.
• You don’t have to be Bill Gates, but we would like you to identify opportunities to improve support processes and contribute to ongoing process enhancement efforts.
• Are you first in line when the newest iPhone is available? Do you know what games or software are coming out before it hits the market? Perfect! We need you to stay up to date with the latest technologies and participate in training programs to enhance your skills.
• Be a stickler for the rules. Ensure compliance with security and data protection policies and procedures
• Sharing is caring. Document support cases, solutions, and best practices for knowledge sharing.

• This may sound obvious, but you need a basic understanding of computer hardware, software, and operating systems.
• Excellent communication and interpersonal skills.
• Know how to put out fires, technological fires, that is. Must have strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Be open-minded. With this role, you will need the willingness to learn and adapt to modern technologies.
• Previous customer service experience is a plus.

• Associate degree from a two-year college or university required; relevant certifications or coursework in IT preferred
• Bachelor’s degree in technology or related business field preferred

• Medical insurance
• Dental insurance
• Vision care insurance
• Group life & voluntary life insurance
• 401(k) savings plan
• Flexible savings plan
• Short-term & long-term disability
• PTO & PTO buy up
• Tuition reimbursement
• Wellness reimbursement

• Please include salary requirements in your application