Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT for a Customer Service Representative I.

The regular hours for this position are from 7:30 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer inbound calls
  • Schedule fed-ex pickups
  • Research case status
  • Resolve case concerns
  • Escalate Customer concerns as needed
• Input case information/requests into the dental lab management software
  • Accurately enter case information based on RX and doctor preferences
  • Minor adjustments
  • Shade updates
  • Answering LAB communication and removing holds
  • Capture doctor preferences on inbound call
  • Modify cases within dental lab management software
• Modify cases
  • Schedule RUSH cases
  • Update due dates
  • Update shipping method

• Thoroughly answer customer inquiries or questions that may arise
• Determine when to forward calls to the appropriate level of management

Skills and Abilities Required:

• Strong verbal and written communication skills
• Strong computer skills – MS Office - Excel, Word, Outlook
• Dependable, Team Player
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
• Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
• Ability to serve a constant stream of customers at all times of day and evening
• Ability to solve customer problems

Minimum Education and Experience Required:

• Required High school diploma or GED
• Preferred 1 year of previous data-entry or medical billing experience

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• May have long periods of sitting/standing.
• High-volume phone calls.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 5 to 20 lbs. may be required.

Education

• High School or Equivalent or better