Job Summary:

The CPCE Coordinator is responsible for the administration of activities related to the Counselor Preparation Comprehensive Examination (CPCE) program. The CPCE Coordinator must manage all processes and tasks of the program, including, but not limited to, communicating with examinees and university program coordinators, coordinating program activities, maintaining the program database, and managing the logistics of examination administrations.

Essential Duties and Responsibilities:

• Communicates with examinees, university Program Coordinators and other professionals via letter, telephone, or email.
• Refers cases requiring a possible appeal and decision to management.
• Works with internal departments, contracted vendors, examinees, and program partners to coordinate program activities.
• Contributes content regarding assigned programs to relevant publications.
• Maintains program database and generates reports.
• Manages the logistics of examination administrations, including, but not limited to, facilitating webinars, monitoring permissions for proctors, overseeing administration requests, exporting candidates to the computer-based testing partner, Pearson VUE, for testing, and providing technical support.
• Communicates with computer-based testing (CBT) candidates via letter, telephone, or email.
• Other duties as assigned

Required Skills/Abilities:

• Adaptability – Ability to adjust to circumstances and think creatively. 
• Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language. 
• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
• Initiative – Independently develops creative solutions that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action. 
• Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

Required Education/Experience:

• Bachelor's degree required or equivalent combination of education and experience.
• Position requires strong attention to detail and clear and concise written and verbal communications with professionals.

Equipment/ Programs Used:

• Microsoft Office products

Work Environment:

• The noise level in the work environment is usually moderate.

Work Location:

• Primarily onsite with a minimum of 3 days per week in the office.

Travel Requirements:

• Up to 5% travel

Essential Physical Demands:

• Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds.
• Interact with coworkers on digital platforms.
• Moving self in different positions such as twisting, crawling, or kneeling to accomplish tasks in various environments, including tight and confined spaces.
• Moving about to accomplish tasks or moving from one workspace to another.
• Repeating motions that may include the wrists, hands, and/orfingers such as simple grasping, keyboarding, or fine manipulation.
• Reaching above, below, or at waist level.
• Ability to use hands, including hand–eye coordination.
• Sedentary work that primarily involves sitting.