Job Description

Full-time, fully remote position in welfare benefits administration, regularly working 8 AM to 5 PM, Monday through Friday with 40 hour work week. Wonderful working environment with opportunity for growth. This position is full time, salaried, and exempt.

Duties

• Manage all aspects of the business relationship with several hundred employers who provide their employees with account-based welfare and fringe benefits
• Provide expertise to employers regarding compliance with federal regulations
• Coordinate employer needs with in-house service departments including the Client Ops Team
• Work closely with brokers and advisors that provide services to employers to strengthen service relationships
• Carryout Retention and Adoption growth activities with the guidance of the Director of Relationship Management & Growth and Retention; being proactive with your assigned clients
• Engage with clients' brokers to look for cross-sell opportunities
• Prepare a block review of your clients with a strategy to grow NBS revenue
• For Segment A Clients, conduct an annual Business Strategy Review session
• Manage multiple tasks, projects, and deadlines at the same time
• Must keep current on all laws and regulations regarding Flexible Benefit Plans
• Must meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Perform other duties as assigned by Supervisor, Director, or Vice President

Qualifications

• Be professional and articulate in both verbal and written communication
• Ability to assume responsibility and accountability for excellent service to a large block of business accounts
• Be well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Be personable, highly motivated, hardworking and have a positive attitude
• Ability to resolve conflict
• Ability to pay attention to detail and accuracy of work and maintain an organized approach to duties and responsibilities
• Have strong computer skills including typing, proficiency in Microsoft Word, Outlook, and Excel
• Be flexible to work outside standard work hours
• Ability to work well within a team
• The expectation is that the worker will obtain the certification of CFC

Education and Experience - Bachelor's degree or work-related experience required. Experience in healthcare industry and/or human resources required.

Physical Requirements - This position requires the employee to be seated the majority of the work time.

Salaried, DOE with 125 Plans

Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your "at-will" status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.