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Description
Do you enjoy providing excellent customer service, including:
· Having a positive attitude, being a good listener, and portraying empathy, patience and enthusiasm
· Collaborating with co-workers to solve problems
· Eagerly offering a helping hand
· Taking on challenges and learning new skills in an ever-changing environment
· Paying attention to small details
· Creating and growing relationships with new and existing customers
If so, we have an opportunity for you! At NBM, you will be part of a team of knowledgeable professionals that strives to provide the highest quality service in the banking industry. Our CSRs build rapport with customers by actively listening and asking meaningful questions to uncover financial needs and suggest appropriate products and services that will enhance each individual’s banking experience.
CSR duties include:
· Accepting and accurately processing financial transactions, such as cashing checks, making deposits, and processing withdrawals
· Assisting customers with more complex transactions like opening and updating accounts, sending wire transfers and troubleshooting technical issues
· Maintaining proficient knowledge of our products and services
· Maintaining proficient knowledge of policies, procedures, laws, and regulations applicable to the position to ensure compliance
· Adapting to customer needs throughout the day; changing direction to meet the needs of the customer in front of you
Necessary skills and abilities:
· Strong interpersonal and communication skills are essential
· Ability to focus amidst distraction
· Time management / prioritization skills
· Ability to provide multiple potential solutions to a problem
· Relationship building skills
· Ability to remain calm and focused under stress or time constraints
Benefits include paid holidays, paid time off, paid time for community service/volunteer work, health/dental/life insurance options, 401(k) with employer match, opportunities for education/career growth/career advancement, and more!
Beginning at $22.07 per hour
36-40 hours per week
Monday - Friday 8:15am - 5:15pm (schedule may vary slightly depending on branch location)
30-minute lunch daily
Rotating Saturdays (approximately one per month, 8:30am-12:30pm)
Requirements
OBJECTIVES:
Process general banking transactions for our customers in a friendly, professional and accurate manner. Establish and build professional relationships with customers. Be a trusted and knowledgeable source of information for customers.
NECESSARY SKILLS / ABILITIES:
PRIMARY RESPONSIBILITIES:
SECONDARY RESPONSIBILITIES:
PHYSICAL REQUIREMENTS:
EDUCATION/EXPERIENCE/SKILLS/CERTIFICATIONS/LICENSES:
Full Time
$30k-38k (estimate)
07/29/2023
06/01/2024
nbmvt.com
Middlebury, VT
<25
The job skills required for Customer Service Representative I include Customer Service, Problem Solving, CSR, Products and Services, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.