Job Type

Full-time
Description
JOB SUMMARY
The Jr. Project Manager plays a critical role in assisting with the coordination of resources and alignment with planned allocation for large, complex projects. This includes scope, risk mitigation, communication, timelines, milestones, and resources. This position effectively manages project work across several teams and clients, often requiring considerable resources and effective communication. This change agent should have a proven track record of taking projects from original concept through close out. The Project Manager facilitates and interfaces with all resources affected by the project including NAHQ team members, clients, stakeholders or vendors. They will ensure adherence to quality standards, adequate communication at every level, and monitor project deliverables to achieve on time completion, within scope and budget. This is a unique opportunity to improve the overall effectiveness of project execution while mitigating the risk of negative impact to our internal and external stakeholders. This position requires knowledge of project management principles, problem solving, analytic-thinking and decision-making abilities and exceptional verbal and written communication skills. While using standard project management methodologies, the Project Manager will demonstrate the creativity and adaptability to be able to thrive in a fast-paced, growing organization with a start-up mindset.
ESSENTIAL FUNCTIONS

• Understand and adopt project management methodology for implementations, including the use of project management software, tools and templates.
• Own and manage implementation project assignments, understanding each project scope, deliverables, and client requirements when the project begins. Keep the project in scope and on time.
• Analyze project time tracking and update process flow maps to continue to refine understanding of how long each step takes and identify opportunities for improvement.
• Improve and maintain SOPs for new and existing processes and procedures.
• Support Sr. Director of Workforce Accelerator in capacity planning and risk mitigation through creation and updating of various models.
• Manage master project tracker to communicate key milestones, identify capacity for new implementations and capacity shortages.
• Continue to expand the number of concurrent projects and complexity of projects managed while consistently producing successful outcomes.
• Drive quality, consistency & efficiency across projects to improve the client experience, as measured by surveys and Net Promotor scores.
• Coordinate cross-departmental collaboration to ensure project progress, communication, partnership integration, objectives, etc. are aligned and executed.
• Ongoing administration and management of sales dashboards in HubSpot.
• Organization and agenda setting of sales team meetings to assist with weekly review of lead generation and tracking.
• Manage review process and adequate close-out activities for all projects including the development of documentation, organization of details, project status updates.
• Maintain working knowledge of CRM and other tools to support cross-functional teams.
• Other duties as assigned.

Requirements
MINIMUM QUALIFICATIONS/EXPERIENCE

• Education: Bachelor's degree in business or related field preferred
• Minimum 3-5 years of experience working in project management and strategy
• Capacity planning experience
• Relationship management experience

SPECIAL SKILLS/KNOWLEDGE

• Strong technical skills with proficiency in the following:
• Microsoft Suite (Word, PowerPoint, Excel, Outlook, SharePoint)
• Project management software (Wrike helpful)
• Video conferencing software (Zoom, Teams)
• CRM systems (Salesforce/HubSpot helpful)
• PMP certification a plus
• Excellent organizational and time management skills
• Excellent communication (written and verbal) and interpersonal skills
• Proven ability to manage and foster team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Adaptability: demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
• Ethics: understand ethical behavior and business practices and ensure that own behavior and that of others is consistent with these standards and aligns with the organization's values.
• Professionalism: Good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity, and authenticity at all times.
• Commitment to company values and culture.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT
Physical

• Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
• Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
• Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
• Lifting: Depends on Position - will use proactive safety measures.
• Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
• Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.

Mental

• Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Travel

• Ability and willingness to travel out-of-state and/or overnight for up to 5% annually.

Office Environment

• This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
• NAHQ's Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
• NAHQ's culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop, and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ's values parlay into a culture that is optimistic, energetic, accountable, and fun.

NAHQ retains the right to change or assign other duties to this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position nor does it constitute a contract of employment. In addition, percentages allocated to essential functions are subject to change at the supervisor's discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.
NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.