Call Center & Donor Care Specialist (Full Time, 32 hrs./wk. min.)

The National Association for Gun Rights is seeking a Call Center and Donor Care Specialist to
work in our Loveland, CO office. We offer paid time off, medical insurance options, dental and
vision insurance, a retirement plan with a generous employer match, and other company perks.
Their primary role is to provide excellent customer service, address inquiries, resolve issues, and
ensure members’ satisfaction and engagement.

This is not a remote/work from home position.

While this position is heavily focused on Call Center duties, it will rotate through our Donor Care Department as needed. The job description for a Call Center & Donor Care Specialist typically includes the following responsibilities and qualifications:

PRIMARY DUTIES:

• Handle incoming calls from members, addressing their queries, concerns, and providing
  information.
• Provide exceptional customer service by assisting members with gear or membership
  issues, troubleshooting problems, and offering solutions.
• Maintain accurate and detailed records of member interactions, transactions, and issues
  using the call center software.
• Communicate clearly and professionally with members, colleagues, and other
  departments within the organization.
• Follow organization policies and procedures in handling calls, ensuring compliance with
  quality standards.
• Opening each individual letter and processing it appropriately.
• Processing each credit card transaction.
• Data Entering each money and zero transaction in the database.
• Maintaining a positive relationship with NAGR members and supporters through
  emails/phones.
• Sorting every petition into the appropriate categories.
• Assisting in Call Center and Donor Care department as needed.

Qualifications

• Strong verbal and written communication skills to effectively interact with members and
  team members.
• Ability to remain patient and empathetic when dealing with member concerns or complaints.
  Quick thinking and effective problem-solving skills to address member issues and provide
  solutions.
• Familiarity with call center software, CRM systems, and other relevant tools.
  Quick thinking and effective problem-solving skills to address member issues and provide
  solutions.
• Work collaboratively with other team members and departments to ensure a seamless
  member experience.

Benefits for Full-time Employees:

• Healthcare
• Flexible Spending Account
• Lifestyle Spending Account
• Health Savings Account
• 401(k) (Up to a 6% company match!)
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Identity Protection
• Legal Protection
• Dental Insurance
• Vision Insurance

Job Type: Full-time

Pay Range: $18.00 – $23.00/hr

If you are ready to take the next step, email your resume and cover letter explaining why you are the best fit for this position to jobs@nagrhq.org