JOB SUMMARY:

The Supervisor, Client Billing is responsible for supervising staff and processes to meet team and department goals. Promote customer satisfaction, both internal and external. Carry out supervisor responsibilities in accordance with organization policies, procedures, and applicable laws. Responsible for driving all KPI metrics. Also oversees workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time.

JOB RESPONSIBILITIES:

• Function as a work leader, providing operational support, training staff, and conducting audits on work quality.
• Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of work stations.
• Monitor employee's daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
• Conduct weekly team meetings. Attend applicable department/management meetings. Keeps team informed of new processes and general updates.
• Manage correspondence, escalated issues, and requirements/regulations.
• Review and approve assigned work; maintains records on individual performance and attendance.
• Mentor, coach, and address developmental opportunities and disciplinary issues on the team. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
• Demonstrate accelerated knowledge of system(s) functions as it effects daily work flow and team/department business processes.
• In partnership with Manager, oversee team recruiting, training, and performance evaluations. Has hiring/ firing authority and/or significant impact on hiring/ firing decisions.
• Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
• Conduct audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.
• Act as first point of contact on technical, procedural, and policy questions.
• Conduct research and implements solutions to resolve customer issues, complex problems, and department efficiencies.
• Expertise in billing requirements for government and insurance carriers.
• Assist with the creation and documentation of processes.
• Demonstrate ability to identify and recognize issues and provide unique, exception-based, workable resolutions for customers and sales.
• Assist as needed to perform other related duties and special projects as required.
• Accept other duties as assigned
• This role may have occasional access to PCI and PHI both in paper and electronic form and could have occasional access to various technologies to access PCI and PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA, PCI, and PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

SKILLS AND QUALIFICATIONS:

• Bachelor's Degree or equivalent work experience may be used in lieu of the degree.
• 3-5 years of relevant work experience in a leadership role equivalent to lead or supervisor, preferably in healthcare billing environment.
• Knowledge of all Revenue Cycle Management functions, including, but limited to Data Entry, ICD9 Coding, Accounts Receivable Management, and Remittance Application.
• Proficient in 10 key and alpha/numeric data entry.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, or Google applications (Gmail, Sheets, Docs and Slides) and general working knowledge of Internet for business use.
• Ability to work in a fast-past, deadline driven environment.
• Demonstrated leadership and interpersonal skills.
• Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
• Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.