Position Overview:

Admissions staff properly record sales on cash registers, collect payment from Guests at the point of sale, and provide correct change with a receipt. Staff are responsible for providing a positive first impression with each Guest when they arrive. Admissions staff must also remain knowledgeable on ticket prices, current specials and upcoming events and utilize this information to up-sell or encourage Guests to visit again.

Job Duties:

• Maintain a polite and friendly demeanor while working and greet each guest with a smile.
• Offer guests the best value possible and inform guests of special upcoming events.
• Count and verify starting cash and assure that enough change is on hand throughout the day.
• Count and verify monies being returned at the end of shift.
• Know and respond to questions regarding product and pricing.
• Accept and verify tickets at the point of entry to the park.
• Resolve customer complaints by using good, sound judgement or by requesting assistance from the department supervisor.
• Keep work area clean and free from all food, beverages, merchandise, spills, and trash.
• Always maintain a close proximity to cash register and avoid all forms of possible theft.
• Other duties as assigned.

Skills and Abilities:

• Problem Solving Identify and resolve problems in a timely manner; gather and analyze information efficiently; and develop alternative solutions when needed.
• Mathematic Ability Utilize basic arithmetic (Add, Subtract, Divide, and Multiply)
• Technical Skills Properly handle a cash register and its functions after training.
• Communication Greet each and every guest in a warm and inviting manor; complete all supporting documentation in a clear and concise fashion; and able to read and interpret information quickly.
• Planning/ Organizing Keep assigned work area clean and organized at all times; file appropriate documentation and be able to furnish information on request; fill downtime with appropriate tasks; and work in an efficient manor.
• Quality Control Demonstrate accuracy and thoroughness in work; look for ways to improve and promote quality; and be able to monitor own work for quality assurance.
• Dependability Follows instructions and responds to management direction; takes responsibility for own actions; completes tasks on time; consistently on time for scheduled shift; and ensure responsibilities are covered when absent.