Position Overview

Essential Job Functions:

• Presents menu, answer questions and takes order for food and beverage, utilizing suggestive selling techniques.
• Monitors tables in assigned section ensuring all patrons are served.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Be familiar with all hotel services, features, and local attractions/activities to respond to guest inquiries accurately.
• Computes bill and accepts payment, tracks sales receipts.
• Ensures tips are reported properly for tax processing
• Clears and cleans tables, resets counters and tables.
• Maintains kitchen and wait station by keeping area tidy and clean and stocks kitchen and bar at the end of each shift
• Inventories food supplies and equipment weekly. Request supplies as needed
• Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.
• Ensure complete knowledge of tables, seating, room capacity, hours of operation, proper table set-up and dress code of the Bistro.
• Ensure complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the Bistro.
• Ensure knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Ensure complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Serve food and alcoholic beverages to guests.
• Answer questions on menu selections.
• Record transaction in MICROS system at time of order.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, folding napkins, requisition of all necessary supplies and transport from storeroom to Bistro. Set up all condiments and beverages according to service standards etc.
• Present physical and accurate check to guest and process payment.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing between 20-25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.

Qualifications, Job knowledge, Experience, Skills, Abilities

Qualifications, Job Knowledge, Experience, Skills, Abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate verbally and effectively with guests and co-workers.
• Ability to effectively respond to guest requests, and deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to handle cash/credit transactions.
• Ability to comprehend guest requests, memos, reservation, promotional materials, event orders and similar written materials.
• Basic knowledge of food & beverage preparations, service standards, guest relations & etiquette.
• Basic knowledge of service of various alcoholic beverages.
• Basic knowledge of the appropriate table settings and service-ware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Food handling certificate.
• Ability to compute basic mathematical calculations.
• Ability to multi-task.
• Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Minimum of 18 years of age to serve alcoholic beverages.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within a given period of time.

Physical requirements of the position and work environment:

• Must be able to walk and climb stairs.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to move, lift, carry, reach, grasp, push, pull, and place objects weighing between 20-25 pounds without assistance.
• Must have good near and far vision.
• Must be able to hear, talk and smell.
• Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
• Duties may be performed indoors or outdoors. Noise level moderate.
• Perform other reasonable job duties as requested by supervisor.

Hilton Nashville Downtown Additional Property Specific Functions:

• Tennessee ABC Card Required
• Must complete brand required training