For 52 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

Retail Associates at NOC's Grove Park Inn in Asheville store provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that NOC promotes and sells. Ideal candidates for this position are knowledgeable about the outdoors, passionate about customer service, and committed to NOC's Core Values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make It Happen.
This position reports the Store Manager. We are looking for applicants that are able to join our team on a year round basis. Ideal applicants will be able work during weekends, evenings, and holidays.

Responsibilities

• Discovering guest needs through engaging and inspiring interactions and providing viable solutions for each guest.
• Meet or exceed sales goals.
• Maintaining/creating a visually appealing presentation with products/signage.
• Maintain all product is fully stocked at all times.
• Maintain store cleanliness standards at all times.
• Learn all aspects of the role, products & services offered by NOC.
• Process sales accurately and timely.
• Promote the various adventure activities that the NOC has to offer, as well as provide information about the various outdoor activities available in our surrounding region.
• Assist with product merchandising, stocking the sales floor, and other projects as directed.
• Facilitate a positive team dynamic amongst operations staff.
• Other duties as assigned.

Qualifications

Required

• Must be self-sufficient and work independently as well as contributes to team effort by accomplishing related results as needed.
• Excellent verbal communication skills
• Able to demonstrate patience and enthusiasm while communicating with potential customers.
• Ability to work accurately under stress and pressure to meet competing deadlines.
• Ability to multi task several projects at once.
• Tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer.
• Basic computer skills to operate our POS/Inventory system.
• Helps customer make selections by building customer confidence;
• Attention to detail. Strong organizational skills.

Preferred

• 2 years of experience working in a retail and resort setting.
• Cash handling experience
• Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells.
• Knowledge of retail POS systems

Applicants must

• Learn about new products and the adventure offerings local to the region
• Be effective at communicating with coworkers.
• Be punctual and dependable.
• Be respectful of and adhere to NOC Employee Handbook and Store specific policies.

Physical Demands and Working Conditions

• Ability to stand for long periods of time.
• Comfortable climbing ladders and stairs.
• Ability to stoop, bend, twist.
• Must be able to lift 40lbs.
• Must speak clearly and concisely.
• Comfortable working in a guest facing position.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.