JOB SUMMARY

Come join our team at one of the industry leaders in outdoor adventure at NOC’s Grove Park Inn retail location in Asheville, NC. As the Retail Assistant Manager, you will assist in managing the Grove Park Inn store. The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners. The Assistant Store Manager will ensure the Outfitter’s Store operates to uphold the expectations and mission of the NOC.

This position reports to the Grove Park Inn Store Manager and is a full-time year-round position with NOC. Ideal applicants will be available to work weekends, evenings, and holidays. Hours and schedule will fluctuate based on business demands. Retail managers have access to all of NOC’s outdoor activities, gear, apparel and footwear at special discounted rates, plus free/discounted access to several local area attractions.

Responsibilities

Operations:

• Act as store manager in store manager’s absence
• Supervise staff of up to 5 employees
• Perform managerial responsibilities including opening and closing procedures as needed
• Resolve employee issues through leadership, mediation, and consistent development techniques
• Drive store success and profitability by meeting sales and service goals set by the store manager and NOC retail team
• Assist in monitoring controllable store expenses to maximize store profitability and efficiency
• Help manage the daily operations and communications relating to the NOC’s ecommerce store
• Maintain positive and open relationships with all other departments at the NOC
• Assist store manager with store budgeting including active payroll management

Inventory Management & Merchandising:

• Monitor inventory accuracy using Light Speed reporting system
• Assist in executing physical inventories, cycle counts, and other practices to ensure accuracy in inventory processes
• Implement and maintain visual merchandising standards
• Communicate product warranties or issues with vendors and the buying team

Staff Training & Development:

• Ensure that all NOC policies and procedures are communicated to staff and upheld
• Ensure an environment in which the guest experience is the most important value in NOC retail
• Schedule and implement product training, including vendor clinics
• Foster an environment focused on coaching and feedback
• Inspire an enjoyable and productive work environment
• Assist store manager in evaluating employee performance and coach employees as needed while adhering to company policies
• Additional duties as assigned by the Store Manager

Qualifications:

• 1-2 years in retail management experience, or an extensive and successful outdoor retail background
• Strong written and verbal communication skills
• Requires strong interpersonal skills to interact with manufacturers’ reps, guests and staff
• Excellent time management skills and ability to multi-task
• Detailed orientated and highly organized
• Ability to work autonomously, yet function as a team player
• Ability to operate quickly and efficiently on a computer

Physical Requirements:

• Ability to stand for long periods of time
• Comfortable climbing ladders and stairs
• Ability to stoop, bend and twist
• Must be able to lift 50lbs
• Must speak clearly and concisely
• Comfortable working in a guest facing position.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.