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Job Summary :
The PSA’s I and II positions involve assisting customers at the airport, such as checking in baggage, issuing boarding passes, and providing information and aid in the lobby area.
These roles also include helping customers with mobility impairments by safely transporting them within the airport terminal.
PSAS I and II ensure that baggage is correctly tagged, processed efficiently, and loaded onto the appropriate conveyance for transport to the aircraft.
They strive to ensure that customers have a seamless and pleasant experience while adhering to airline policies and safety regulations.
This position reports to the Director of Passenger and Cargo Services.
Responsibilities
Job Responsibilities :
Greet customers and assist them with checking in their baggage.
Tag baggage with appropriate destination tags and ensure accurate routing.
Operate computer systems to process baggage check-in and issue boarding passes.
Provide exceptional customer service to customers by answering questions and addressing concerns.
Monitor baggage conveyor systems and report any issues or malfunctions.
Safely push customers in wheelchairs to and from boarding gates, baggage claim areas, and other airport locations.
Ensure the proper handling and storage of mobility aids, such and wheelchairs and walkers.
Maintain cleanliness and orderliness of wheelchair and customer waiting areas.
Adhere to safety and security protocols at all times.
Collaborate with other airport staff to ensure efficient passenger flow.
Handle any passenger issues or complaints in a professional manner.
Qualifications
Minimum Qualifications :
High school diploma or equivalent.
Previous experience in customer service or airline industry preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Familiarity with computer systems and basic software applications.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Must be able to complete pre-employment drug screening as a requirement and complete Airport background check.
Physical Demands :
The PSAS I and II may occasionally lift or move up to 70 pounds with assistance and may more frequently lift or regularly lift or move up to 50 pounds.
The PSAS I and II may also be required to climb, sit, and balance.
While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
The agent is frequently required to climb stairs, bend at the waist, kneel, crouch, or stoop. Specific vision abilities required by this job include close vision and color vision.
The PSAS I and II is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day.
During aircraft arrival, the PSAS I AND II will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.
Job : Transportation, Logistics & Cargo Handlers
Travel : None
Organization : Pegasus Aviation Services
Clearance : Not Applicable
Work Type : On-Site
Remote : No
ReqID : 2024-7925
Last updated : 2024-02-22
Full Time
Preschool & Daycare
$81k-113k (estimate)
02/24/2024
05/21/2024
nana.com
MEDINA, OH
3,000 - 7,500
1972
Private
LEA TVRDIK
$1B - $3B
Preschool & Daycare
The job skills required for Passenger service agent include Customer Service, Aviation, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Passenger service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Passenger service agent. Select any job title you are interested in and start to search job requirements.
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Meet quality standards of service.
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