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Overview
Nakupuna Consulting is looking to hire a team of Customer Service Representatives to work as a call-in to remotely manage and operate the United States Army Garrison Hawaii (USAG-HI), Directorate of Public Works (DPW), Work Reception Desk.
The candidate and team are responsible for manning the reception desk phone lines to receive, triage, dispatch, and document daily calls.
Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Ensure the correct facility codes are entered when processing requests.
Qualifications
Organizational and planning skills, excellent communication, customer service and problem-solving skills, Problem analysis, attention to detail and accuracy, solid judgment and decision-making ability, takes initiative and is adaptable and customer oriented.
Education / Experience : Requires a High School Diploma
Clearance : Military Installation Access : This position resides on a military installation. Must be able to qualify for and obtain a base access pass.
Must be able to obtain a favorable National Security Agency Check (NACI) including a FBI fingerprint check. Must be a . Citizen.
Physical Requirements : In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.
The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location.
The projected compensation range for this position is $18.00 to $21.00 (hourly USD). The good faith hourly range displayed represents the position at time of posting and is just one component of Nakupuna Companies total compensation package for employees.
Last updated : 2024-04-28
Full Time
Business Services
$42k-53k (estimate)
04/29/2024
05/03/2024
nakupuna.com
ARLINGTON, VA
200 - 500
1990
SUZANNE MCDONALD
<$5M
Business Services
The Nakupuna Companies is a Native Hawaiian Organization (NHO)owned family of companies comprising 8(a) small disadvantaged businesses dedicated to providing innovative and impactful solutions to our customers while supporting our Native Hawaiian Community. Specializing in management consulting, IT, facilities support, and environmental services, we excel at finding elegant approaches that solve our clients toughest technical, programmatic, and logistical challenges. Headquartered in Hawaii, with offices in Arlington, VA, Mechanicsburg, PA, Denver, CO, and St. Louis, MO, we offer the diverse w...orkforce and resources of a national company with the contractual advantages and startup ingenuity of a small business. We have a relentless commitment to our customers that builds on our understanding and experience working alongside our government partners to overcome their toughest challenges.
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The job skills required for Customer service representative include Customer Service, Problem Solving, Microsoft Office, Planning, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.