At The N&D^® Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.

Under the supervision of a Casualty Claims Supervisor, the Senior Casualty Claims Examiner works with policy holders, claimants, agents, subject matter experts and attorneys to manage liability exposures associated with commercial and homeowner policies.

Responsibilities:

• Managing a caseload of complex commercial, homeowner, and general liability claims
• Investigating automobile and general liability claims when necessary
• Analyzing complex policies, lease agreements, and contracts to ensure accurate coverage interpretation and determination.
• Utilizing internal and external resources to investigate facts of loss with the purpose of accurately documenting liability and to rule out fraud.
• Prepare detailed claim reports, documenting findings, decisions, and settlement agreements in accordance with company procedures and regulatory requirements.
• Maintain regular communication with policyholders, claimants, attorneys, and other stakeholders to provide updates on claim status, address inquiries, and resolve issues.
• Assess the damages associated with complex claims and provide proper reserve management from the reporting of the claim to settlement.
• Monitoring vendor usage and controlling expense costs including managing defense counsel budget and weighing severity and cost to reach settlements.

Qualifications:

• 8 - 12 years of experience managing complex commercial, homeowner liability, and general liability claims with a strong understanding of coverage interpretation, insurance principles, and claims management practices.
• Extensive experience managing complex claims in litigation, managing budgets and actions to achieve favorable outcomes for all parties to the claim.
• Experience managing automobile liability claims.
• A Bachelor’s Degree in a related field (Advanced Degree is a plus)
• Insurance designation (AINS, AIC, CPCU, etc.) Preferred
• Excellent negotiation and communication skills, with the ability to interact professionally with diverse stakeholders.
• Possess strong interpersonal, oral, and written communication skills.
• Possess the ability to work independently and in a team environment.
• Be proficient with various software products including, but not limited to Word, Excel & Outlook

We offer a competitive total compensation package including medical, dental, life insurance, pension and a 401(k) plan with a company match.

The N&D^® Group has adopted a hybrid work model with employees working 3 days in the office and 2 days remote.

Our office headquarters is located in Dedham, MA at a brand-new state of the art facility, recently completed in June 2022. Our employees enjoy the use of a complimentary on-site café, fitness center and free parking.

The Norfolk & Dedham Group® is an Equal Opportunity Employer