At The N&D® Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.

As an Auto Claims Representative, you will become part of a fast paced, rewarding and diverse team that appreciates the importance of a healthy work/life balance. Under the supervision of a Physical Damage Supervisor, the Auto Claims Representative works with policy holders, claimants, agents, field adjusters and attorneys to manage property damage exposures associated with automobile claims.

Responsibilities:

• representing N&D® as a service oriented member of our claims team, responsiveness with policyholders and agents is of the utmost importance
• establishing timely contact with policy holders, claimants and witnesses following the report of a claim
• analyzing policy terms to ensure that the coverage sought applies to the loss event
• investigating loss facts to determine liability and to rule out fraud
• assessing appropriate damages and negotiating settlements
• monitoring vendor usage and controlling expense costs
• order police reports and speak with police officers to gain more knowledge on the claim
• send appropriate emails to policyholders, agents, and attorneys
• draft up letters to send out for coverage denials
• report claims to other insurance carriers for subrogation purposes

Qualifications:

• be driven and interested in progressively more complex roles within the organization
• experience working in a customer service field
• 1 or more years of claims experience preferred
• Bachelors Degree
• be comfortable engaging in negotiations with consumers and attorneys
• posses strong interpersonal, oral and written communication skills
• posses the ability to work independently and in a team environment
• be proficient in Word, Excel & Outlook

We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.

Our offices are located on the Charles River in historic Dedham, Massachusetts. Our employees enjoy the use of a complimentary on-site café, fitness center and free parking.

The N&D^® Group has a hybrid work model with employees working 3 days in the office and 2 days remote.

The Norfolk & Dedham Group® is an Equal Opportunity Employer