**Customer Service Representative**

Akron, OH, USA Req #619 Friday, January 28, 2022 Myers Industries, Inc. is an international manufacturer of polymer-based material handling products and a wholesale distributor of tire repair and retread products. As a diversified manufacturing company, Myers Industries offers a broad range of products across multiple markets, including industrial, agriculture, food processing, healthcare, and consumer. **Customer Service Representative**

Our growing tire supply business is looking for skilled problem solvers to join our team as Customer Service Representatives. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the companys customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

**RESPONSIBILITIES**

Resolve customer complaints via phone, email, mail, or fax.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Take payment information and other pertinent information such as addresses and phone numbers.

Answer questions about warranties or terms of sale.

Suggest solutions when a product malfunctions.

Inform customer of deals and promotions.

Sell products and services.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

**ATTRIBUTES**

* Customer focus

* Learning the sales process

* Solutions oriented

* Consultative selling skills

* Technical capacity

* Coachability

* Communication proficiency

* Time management

**QUALIFICATIONS**

Five or more years customer service experience, preferably in distribution or sales driven organization

Experience as a team lead, entry level management experience a plus

High school diploma required, college degree preferred

Computer proficiency with Microsoft Office products

Must be available to work occasional nights

Must have excellent verbal and written communication skills

JD Edwards experience, preferred

**PHYSICAL DEMANDS AND WORK ENVIRONMENT**

*The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the

duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms.

Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. **Other details**

* Job Function Customer Service

* Pay Type Salary