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Job Description Desktop Support Specialist - ( 210000HT ) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected anywhere, anytime, anyhow and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience. Our **Product & Technology** teamis seeking: The Desktop Support Specialist will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. Duties include work in the areas of user and systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.**Qualifications**
**Experience & education:**
* Associate's degree or Bachelor's degree in Computer Science, Business, IT, or related field, or equivalent experience.
* 2 years' relevant experience required with moderate depth of knowledge.
* Experience performing technical support for user-facing or End User Computing services.
* Experienced in one or more operating systems, hardware platforms, networking and application support.
* Experience with enterprise ticketing software
* Experience in Active Directory administration; users, groups, computers.
**Languages**
* Ability to communicate effectively in English, both written and verbal
**Knowledge, skills and abilities (KSAs)**
* Knowledge in the following: Business software applications, Collaboration tools, Hardware and Accessories, Remote Computing, Security, Telephony and Video conferencing, Service Now.
* Knowledge of industry standard Disaster Recovery/Business Continuity practices, applications and methodologies.
* Working knowledge of VDI/Citrix/Thin Client technologies
* Ability to use open-ended questions and active listening to gather information on a problem
* Possess and maintain a positive attitude in various situations.
* Ability to configure, maintain, and troubleshoot IT systems.
* Understand and readily comply with CWTs security policies
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
**Primary Location**
: US-MN-Minnetonka Experience Level : 3 to 5 years
Full Time
$55k-69k (estimate)
04/30/2024
05/19/2024
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
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Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.