Evolve Additive Solutions is creating the future of plastics manufacturing with Selective Thermoplastic Electrophotographic Process (STEP) technology — the first Additive Manufacturing technology to rival traditional processes like injection molding in quality and cost, while bringing to industrial scale the advantages of Additive design, mass customization and production. We are building our Manufacturing and Service Operations teams to integrate our STEP technology into Industry 4.0 smart factories, meeting our customer and industry demands for year-over-year scaled manufacturing, installation and support of highly reliable performance industrial SVP (Scaled Volume Production) equipment and consumables.

We are hiring a Field Service Customer Product Support Specialist who is interested in utilizing their technical aptitude in an exciting position that expands their career. We are searching for technicians/engineers who are enthusiastic about producing innovative 3D printing products while working with an inspiring manufacturing and service team. At Evolve, you will contribute to transforming the global manufacturing industry, in our Advanced Manufacturing Center and on the front lines servicing customers who are the leading and most advanced manufacturers in the world.
 We offer a comprehensive benefit package including health, dental, STD, LTD, vision, Life,401k, PTO, paid holidays and more. This job reports to the Customer Service and has potential to develop into leadership responsibilities as our team “Evolves.”

Essential Functions
• Troubleshooting and solving technical, quality and reliability issues with Evolve SVP systems in the field and our in-house systems. 
• Lead and develop continuous improvement initiatives in the field to improve System- reliability and productivity.
• Train customers on proper usage, troubleshooting, and basic repair procedures.
• Improve overall capability in troubleshooting complex problems through influence, example, and direct training. 
• Provides expert test and machine troubleshooting capabilities. Performs part-building problem-solving.
• Report software issues to bug tracking systems accurately and clearly, so developers can quickly understand and repeat the problem.
• Ability to use standard problem-solving methods (i.e., 8D, 5W, IDEAL, etc.) to create corrective actions with engineering, manufacturing, and suppliers to ensure continuous improvement. 
• Support engineering- and operating teams on Service Pack/Modification deliverables/planning (including installation- and training documentation) and executing Service Pack planning/deployment in the field and in-house systems.
• Development, training design and execution of Customer Operator, Maintenance and Service documentation, including appropriate materials and tools, for Customer Operators and Customer Service Technicians.
• Work with engineering and customers as needed to install, service and upgrade SVP systems.
• Execution of equipment certification and testing processes that ensure successful validation, first at Evolve (FAT=Final Acceptance Tests) and then following/certifying Installation at Customer Sites (SAT=Service Acceptance Tests), then training technical personnel on their execution.
• Assist with maintaining inventory for spares and consumables at customer sites, remote storage locations, and at Evolve facilities, as well as assisting in forecasting and costing demands.
• Project management of multiple and complex projects involving external customers and internal resources and teams, requiring coordination of multiple functions and tasks. 
• Proactively communicates status and issues.
• Performs other duties as assigned. 

Requirements:
• 2-year Associate Degree in a technical field or equivalent work experience and 5 years of experience in a technical position.
• Experience working and troubleshooting with complex equipment. 
• Trouble-shooting aptitude, including maintenance and/or repair of equipment. Includes troubleshooting methods for automation, pneumatic, air and water heating / cooling devices.
• Ability to work onsite at customer locations, or in customer’s presence at Evolve, and represent Evolve in a professional and respectful manner.
• Solid mechanical and electrical skills and ability to read and interpret electrical schematics and technical drawings.
• Familiarity with a broad range of imaging equipment is an advantage, like i.e., FDM, SLS, Offset, Digital (Ink Jet and/or Electrostatic), Flexographic, or others (i.e., experience as field engineer for Xerox, Kodak, Canon, Ricoh, printing systems or 3D printing systems)
• Familiar with imaging materials is an advantage.
• Ability to follow engineering and scientific discussions on imaging and polymer materials. 
• Experience with Microsoft Office products (Excel, Word PowerPoint).
• Clear and concise written and verbal communication skills and ability to write technical procedures.
• Ability and likes to collaborate well with customers and other Evolve teams. 
• Ability/learn to coach others in equipment operation and troubleshooting. 
• Ability to multitask.
• Ability and willingness to take on responsibilities.
• Team player.
• Willing to travel national/international (up to 50%)