We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity. Must Haves:
* High School Diploma or equivalent and a minimum of 6 years of prior relevant experience. Will consider experience in lieu of a degree. 5 years of customer service experience.
* Experience with Office Applications (Outlook, Excel).
Nice to Haves:
* Associate Degree with a minimum of 2 years of prior related experience. * Experience with Remedy Incident Management System (or equivalent) preferred but not required.
* Technical and/or Networking background preferred but not required.
Job Description:
* We are looking for a Customer Service Representative (CSR) who will support a large nationwide customer. * This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. * The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program. * The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
* Clearly and effectively share information using oral and written communication skills.
* Excellent Customer Service skills.
* Accurate typing skills.
* Ability to follow standard procedures.
* Prioritize tasks according to urgency and importance.
* Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
* Position requires strong attention to detail and adherence to policies and procedures.
* Ability to log detailed notes regarding communications between responsible parties regarding requests.
* Help train new team members as needed. Please see our website for more job openings: https://altimetersolutions.com/job-board/