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3pm-11pm
PART TIME
ESSENTIAL FUNCTIONS
Ability to perform all Front Office associate duties.
Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
Assist with laundry as needed.
Help to keep lobby clean and guest ready.
Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
Guests should be acknowledged and professionally greeted when in public areas of the hotel.
Associates should remain highly visible and be readily available for guests at all times.
Familiar with property, departments, hours of operation and services of the hotel.
Answer phones within 3 rings using proper greeting and etiquette.
Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
Properly accept, log and maintain mail in an organized manner.
Confirm, record, and deliver wake-up calls (using manual sheets and/or switchboard).
Use and explain the use of TDD equipment for hearing impaired callers or guests.
Support team members to ensure the team’s entire workload is completed daily.
Complete responsibilities in a consistent and accurate manner.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Know and understand guest needs and expectations.
Proper administration of key control.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with department uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.
Job Type: Part-time
Pay: From $21.00 per hour
Benefits:
Schedule:
Work setting:
Application Question(s):
Experience:
Work Location: In person
Part Time
01/05/2024
05/03/2024
The following is the career advancement route for Guest Service Representative/Front Desk positions, which can be used as a reference in future career path planning. As a Guest Service Representative/Front Desk, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative/Front Desk. You can explore the career advancement for a Guest Service Representative/Front Desk below and select your interested title to get hiring information.