Reservations Coordinator

Maui leads the pack as the top destination for short-term vacation rentals. By teaming up with My Perfect Stays, you'll be part of one of the fastest-growing players in the vacation rental sector. As a Reservations Coordinator, you'll need solid organizational abilities and a sincere dedication to our vibrant company culture, marked by joy, eagerness, and constant enhancement. We're dedicated to fostering and supporting individuals with a fervent desire to advance in this industry.

Responsibilities and Duties:

• Skillfully manage reservation tasks, including payment processing, handling cancellations, addressing inquiries, fulfilling special requests, providing property details, and resolving guest concerns.
• Assist in resolving third-party booking complications from platforms like Airbnb, Booking.com, and VRBO.
• Assess availability of vacation rental properties for desired travel dates and make reservations according to customer preferences and budget.
• Address any booking issues promptly and provide guidance to customers throughout the reservation process.
• Promote additional services and perks to guests to enhance their experience.
• Offer customer support for reservation modifications, cancellations, and refunds, employing problem-solving skills as needed.
• Collaborate with other departments as necessary to provide seamless support.
• Guide customers in selecting the most suitable vacation home rental for their needs.
• Ensure timely reconciliation of outstanding balances.
• Assist Reservations Manager with data entry tasks and maintain data accuracy.
• Uphold company policies and procedures to foster trust among guests, property owners, and stakeholders.
• Accurately input data into various systems while preserving data integrity.
• Undertake additional property management tasks or special projects as assigned.

Key Competencies:

• Reliability: Demonstrate consistent attendance and dependability.
• Communication Skills: Effectively convey booking information and policies to customers.
• Sales Skills: Capable of promoting and upselling services to customers.
• Self-Starter: Motivated to complete tasks autonomously.
• Solution-Oriented: Analyze information and implement efficient solutions.
• Adaptability: Willingness to learn and adapt to new software.
• Auditing: Openness to participate in audit processes.

Qualifications:

• High School Diploma, GED, or equivalent
• Associate degree preferred.
• Proficient in Microsoft Office Suite and Google Docs.
• Expertise in guest resolution management.
• Quick learner with new software and tools.
• Experience in Hotels, Vacation Rentals, Sales, or Customer Service and/or Reservations teams.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Our main office is located in WEST MAUI. Do you currently live near this area on Maui?

Work Location: In person