Position: Administrative Services Assistant Supervisor/Medical Front Desk

Company: My Left Foot Children’s Therapy

Location: 2012 S. Jones Blvd., Las Vegas, NV 89146

Job Type: Part-time (27.25 hours per week)

Schedule: M-F, 2:30 P.M. to 7:45 Mon., 8:45 Tues., 8:15 Wed., 9:15 Thurs., and 8:15 Fri.

Starting pay: $15.00 hourly

Requirements: Must be bilingual English and Spanish

My Left Foot Children’s Therapy was founded 20 years ago, with the same mission that we still hold dear today – “to make a REAL difference in the life of EACH child who walks through our doors.” At My Left Foot Children’s Therapy, we provide outpatient pediatric physical therapy, occupational therapy, and speech therapy to thousands of children every week. We currently have 7 pediatric outpatient clinics located in Las Vegas, Nevada, and the surrounding cities and communities of Henderson, North Las Vegas, Summerlin, and Green Valley. The success and continual growth we have achieved over the past 18 years is due to 1.) Our unwavering focus on providing our patients with the highest quality of care and 2.) Treating our employees the way WE would want to be treated.

My Left Foot Children’s Therapy is currently seeking an Administrative Services Assistant Supervisor for our Central Las Vegas clinic. The right person for this position will be a warm, friendly, intelligent, person with great organizational skills and good problem-solving skills, who enjoys children, has a great work ethic, is honest, and takes pride in a job well-done. The most important role of our Administrative Services Assistant Supervisor is to ensure that our patients, their families, our therapists, our administrative staff, and our visitors always feel welcome, comfortable, safe, and supported.

· To greet our patients and their families, our therapists, and our visitors, in a prompt, friendly, and courteous manner

· To assist patients with the check-in process

· To receive copayments for services and record those payments accurately

· To thoroughly and accurately answer any questions pertaining to our services, our policies, or our mission

· To appropriately refer questions pertaining to patient accounts, insurance, copays, or other financial questions to the appropriate Patient Financial Services personnel

· To protect patients’ rights by maintaining confidentiality of medical, personal, and financial information

· To promptly handle patient complaints or issues with exceptional courtesy, kindness, and respect

· To handle emergencies with professionalism, always following company policy

· To maintain clinic security by following safety procedures and controlling access from the reception desk

· To escort (and supervise) vendors coming into the clinic for maintenance or repairs

· To inspect all areas of the clinic several times a day for safety and cleanliness, and to ensure that every area of the clinic is clean, neat, aesthetically pleasing, and in tip-top shape for our patients and our therapists

· To submit a work order immediately upon notice of any hazardous condition, maintenance issue, malfunctioning therapy equipment, or damaged property directly to the Administrative Services Facilities Coordinator, and to keep a log of steps take to resolve the issue.

· To report the finding of any hazardous conditions, maintenance issues, malfunctioning therapy equipment, or damaged property to the Administrative Services Manager immediately upon notice, and to keep the Administrative Services Manager up to date on actions taken to resolve the problem, as well as the resolution of the problem

· To remedy any cleanliness issues within the clinic immediately upon notice

· To inspect the area in and around the entrance to our clinic for cleanliness, several times a day, and to remedy any cleanliness issues immediately to ensure a positive first impression of our clinic

· To assist and support our therapists with anything they need help with

· To train Administrative Services Specialists, equipping them with the knowledge, skills, tools, and systems necessary to perform their jobs efficiently and to the highest caliber

· To complete all closing duties and lock-up the clinic at 9:15 P.M. Monday thru Friday

· To assist with special events at the Central Las Vegas clinic

· To assist with holiday activities and holiday decorating at the Central Las Vegas clinic

· To ensure that our patients’ families always feel comfortable, cared about, and respected in our clinics

· To use exceptional interpersonal skills when interacting or communicating with My Left Foot Children’s Therapy employees, patients, providers, payors, referrers, or vendors

· To serve as a role model upholding the mission, ethics, policies, and procedural standards of My Left Foot Children’s Therapy

· To maintain confidentiality and respect for personal information of patients and employees of My Left Foot Children’s Therapy

· To foster a culture of inclusivity, equality, and respect amongst our employees, our patients, and our community

· Will report directly to the Administrative Services Manager

· Minimum of 2 years’ experience in customer service

· Bilingual English and Spanish required

· Seeing, hearing, and speaking

· Sitting for prolonged periods of time

· Working on a computer for prolonged periods of time

· Frequent grasping of objects

· Frequent walking, standing, and stooping

· Reaching above, at, or below shoulder level

· Lifting, carrying, pushing, and pulling objects/supplies of up to 40 lbs

· Group Health Insurance (we pay 50% of base plan premiums)

· Dental Insurance (including Orthodontics)

· Vision Insurance

· AFLAC Coverage option (Hospital, Accident, Vision, Life Insurance, and Short-Term Disability)

· Paid Vacation/Personal Time

· Employee 401(k) Retirement Plan w/Company Match (After 1-Year of Service)

· Free Counseling Visits, Free Financial Consultation, Free Legal Consultation, and Free Crisis Consultation through our EAP Program (for employees enrolled in our medical plans)

· Annual raises

My Left Foot Children’s Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 27.25 per week

Benefits:

• Paid time off

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Pediatrics

Schedule:

• Afternoon shift
• Evening shift
• Monday to Friday
• No weekends

Language:

• English and Spanish (Required)

Ability to Relocate:

• Las Vegas, NV 89146: Relocate before starting work (Required)

Work Location: In person