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Find your career at MWI Components!
At MWI Components, Customer Service is one of our Four Fundemental Drivers that is the heart of what we do. The Customer Service Manager is a Professional on our team that puts relationship building first. At the core, this role ensures that our customer service team has what they need to process orders efficiently, ensure accurate order details, respond to customer questions, and collaborate for continuous improvement.
MWI Components is a one-stop shop located in Spencer, IA that manufactures and distributes a wide variety of building products. Our customer base reaches all 50 states and Canada. Our products are found in the construction of metal-clad post frame buildings, equestrian complexes, garages, storage buildings, commercial buildings, steel frame and residential buildings.
See what MWI is about https://www.mwicomponents.com/apply
The Role:
The Customer Service Manager oversees the Customer Service Team in all aspects of the customer relationship process. This includes personnel management, employee attendance & performance, order entry process, and building outside sales representative relationships.
Responsibilities:
1. Maintaining policies, procedures and practices relating to the management of all customer service functions.
2. Manage the customer credit application process and ensure individual customer limits are set and proper supporting documentation exists (i.e. W-9, sales tax exempt certificate, etc.)
3. Prepare and analyze order entry for completion and correctness.
4. Foster and lead the daily operations of the Customer Service Team.
5. Engage the Customer Service Team to be relationship partners.
6. Schedule the Customer Service Team according to business needs.
7. Handle complex and escalated customer service issues and communicate perceived or actual future issues back to the management team.
8. Identify and implement strategies to improve quality of service, productivity and profitability.
9. Understand and effectively communicate the overall impact customer service has on revenue, retention and customer satisfaction while promoting a positive culture and staying committed to the success and well-being of MWI Components.
10. Liaise between MWI and the customer to provide the process and process information in response to inquiries, concerns, and requests about products and services.
11. Participate in cross functional teams to ensure continuous on-going improvement of processes, methods, productivity and quality, while reducing costs.
Qualifications:
SEE WHAT OUR CULTURE IS ALL ABOUT! https://www.mwicomponents.com
MWI Components is an equal opportunity employer.
JOIN OUR TEAM TODAY! https://www.mwicomponents.com/apply
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
Full Time
Durable Manufacturing
$78k-101k (estimate)
04/26/2024
08/22/2024
mwicomponents.com
SPENCER, IA
<25
1985
Private
BRUCE NYSTROM
<$5M
Durable Manufacturing
The job skills required for Customer Service Manager include Customer Service, Initiative, Customer Satisfaction, Problem Solving, Futures, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.