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This position is responsible for the customer experience service strategy in our retail stores, with a major focus and emphasis on our Lessons program. This will include how we hire, train, and develop store team members, teachers, and field leaders to provide the best associate and customer service experience in our industry. The Experience Manager will work with retail and company leadership to set the vision for Music & Arts retail customer relationship management, service expectations, policies and procedures, and lead our store teams into the future of retail sales.
Responsibilities
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers - a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225 retail stores, 200 educational representatives, and 250 affiliate locations.
Minimum Requirements:
An ideal candidate should be:
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Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Full Time
Education & Training Services
$94k-122k (estimate)
03/28/2024
05/27/2024
MISSION VIEJO, CA
50 - 100
1952
$10M - $50M
Education & Training Services
The job skills required for Retail Experience Manager include Customer Service, Leadership, Initiative, Coaching, Problem Solving, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Experience Manager positions, which can be used as a reference in future career path planning. As a Retail Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Experience Manager. You can explore the career advancement for a Retail Experience Manager below and select your interested title to get hiring information.