Job Description Summary

Responsible for overall management and leadership of primary care physician practice operations including business operations, financial management, human resource management, information management, patient care systems, special project management and quality management in collaboration with the Senior Manager – Clinical Operations and Clinical Lead for Primary Care. Ability to provide consistent leadership and maintain excellent interpersonal relations with physicians and administrative staff is critical while continually working to increase and maintain interaction of physicians into the MUSC Health System.

Entity

MUSC Health Partners (MHP)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000092 CFC PC James Island Internal Medicine CC

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

Management: Manages the day-to-day operations to include ongoing review and evaluations of operational issues. Recommends measures to improve performance and increase efficiency in the office. In collaboration with administrative team, assures that all providers and staff are adequately on-boarded and trained regarding operational practices protocols, and policies, including the appropriate use of EHR. Continuously monitors for compliance. Initiates and facilitates monthly staff meetings. Follows up timely to issues needing resolution. Attends and participates in bi-monthly provider meetings. Follows up timely with a sense of urgency to issues needing resolution. Attends educational conferences, seminars, and activities to keep informed of new developments in the health care field.

Administrative: Oversees the ordering, stocking, and maintenance of adequate inventories of all medical and office supplies. Reviews all invoices and statements received from vendors for payment. Checks all invoices for discounts earned. Works and collaborates with other Practice Managers to ensure practices are staffed appropriately. Participates in ad hoc projects, as assigned. Attends and participates in meetings/committees and presents reports as needed.

People: Leads/Assists in Human Resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training and continued education of staff to ensure compliance with performance standards. Develops staff through coaching, mentoring, rewarding, re/training, and guiding. Assists the management team with investigations of patient complaints and incidents. Performs staff education and/or re/training if needed in resolution of an event. Empowers employees and recognizes and rewards their contributions.

Business: Commits to a focus on continuous improvement of workflow processes and procedures. Prepares office budget under the direction of management. Monitors, verifies, and reconciles expenditure of budgeted funds. Maintains adequate inventory and effectively controls practice expenses in accordance with medical office budget. Reviews Provider Scorecards monthly for performance expectations (i.e. patients/day, collections, coding, projected revenue vs. actual, etc.) and reports at appropriate meetings. Identifies/implements cost-effective approaches to increase revenue streams and ROIs. Ensures quality of work performed by direct reports.

Skills/Qualities/Knowledge: Skilled at taking teams to the next level through effective leadership, empowerment, and management. Possesses leadership, communication, and critical thinking skills. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients, and the public. Skilled in analyzing situations accurately and taking effective action. Strong interpersonal skills. Skilled in organizing work, prioritizing, and achieving goals and objectives. Knowledge of EHR.

Additional Job Description

Required Minimum Training and Education: Associates degree with minimum of 3 years of physician office/clinic experience or equivalent combination of education and experience. Bachelor’s degree preferred. Experience in leading teams, and coaching/motivating staff. Previous supervisory and office management experience required. Knowledge of financial systems and analysis, computer systems, and applications. Effective verbal and written communication skills. Strong decision making and organizational skills. Proficient in Microsoft Office with emphasis on Excel and pivot tables. Experience with practice management software preferred. Experience with development and review of Profit & Loss statements, and the budgetary process preferred. Proven track record in customer satisfaction and employee satisfaction. Must be able to work independently under the direction of their supervisor. This person will provide direct supervision of medical, office staff and manage vendors providing services to building.

Required Licensure, Certifications, Registrations: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions . Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs ( /-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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