Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Office Clerk. The Service Office Clerk is to coordinate the timely completion of all paperwork generated from the Service Shop. To maintain all warranty documentation and oversee the timely collection of such claims. To process all paperwork that flows out of the Service Shop. Prepares the deposit daily and backs up the Office Clerk answering the telephones.

• Enters daily and weekly time. Transfers weekly payroll on Monday by 11:00 a.m. Reviews all printouts generated by the system for accuracy and maintains a file of all reports.
• Opens repair orders (RO’s) and make RO jackets. Posts parts from parts requisitions, purchase orders or sublet to RO. Enters complaints and corrections from hard cards to RO. Accounts for all parts requisitions and purchase orders that they have been received and included in the RO. Reviews RO steps for the right parts on the right steps and that there are no missing parts. Closes RO’s.
• Obtains purchase orders from those customers that require them. Posts RO’s. Stamps hard card with posted stamps. File internal RO’s with unit files and customer RO’s in numerical sequence. Mails RO invoices to customers.
• Reconciles posting journals to RO jackets. Agrees WIP posted to what was dropped in WIP. Files and maintains all printouts.
• Works with Service Manager to maintain a standard of two (2) days’ worth of RO’s open at any days end.
• If RO has a warranty step on it, makes copies of RO, parts requisition and purchase orders. If parts warranty, then photocopies packing list or invoice of the part. Attaches warranty tag to the copies and send to vendor. Updates warranty log for each claim filed on a daily basis. Distributes copies of log to Kenworth Warranty Department, Lease Midwest Service Manager and Branch Manager on a weekly basis.
• Updates warranty log for credits received. Follows-up with vendors on credits not yet received and notify Branch Manager and Service Manager of any collection problems. Codes credit to unit for processing. Prepares special credit for all customer warranty claims.
• Prepares and deposit cash daily.
• Obtains missing invoices from vendors on a monthly basis.
• Provided back up on switchboard.
• Works within and adheres to all Company policies and procedures.
• Performs other duties as assigned by supervisor.

• Must have excellent communication, organization and customer service skills.
• Requires computer knowledge.
• Prefer previous office experience.