Policy NameClinical Staff Job Description and ResponsibilitiesDepartmentAllergy Department Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. Procedure: The job description and responsibilities are defined for Clinical Staff in the Allergy department at Murfreesboro Medical Clinic below:Job TitleAllergy Clinical StaffJob DescriptionTo provide nursing support for Allergy or clinic-wide, when requested. Clinical Staff must adhere to all policies and procedures of MMC and meet the needs of patient in a teamwork approach.Working ConditionsWork is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities. Job ResponsibilitiesRepresent MMC in a courteous and professional mannerGreet guests and incoming calls in a polite, prompt, and helpful mannerBe at your workstation on time and prepared to start the dayEmail communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patientsProvide prompt, efficient, and accurate patient serviceMeet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approachAssist patients to rooms, perform proper intake, begin office note, and enter requested lab and x-ray orders in the EMR.Promotes wellness by providing patient education materials, communicating physician advice/instructions and give injections.Set up exam rooms; assist doctor/provider in office exams and procedures.Performs laboratory tests (cultures/swabs) of minimal to moderate complexity, including completion of lab requisitions per computer and paper.Enter/Scribe provider’s notes in electronic note as assigned.Schedule procedure explaining the procedure and prep to patients if needed.Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart transferring to PA/NP for topicals and injections.Maintain quality monitoring logs; i.e.; refrigerator, lab test, immunizations, lab inventory and stocking of supplies.Contact drug companies as directed for medication samples.Administers injections: Subcutaneous, Intramuscular, Intradermal, and Intralesional.Completes all required paperwork.With instruction, perform other duties as required or assignedSet up and equip procedure and exam rooms, assist the provider in procedures and prep to patientsKeep clinic and exam rooms clean and sanitizedSterilize and clean equipment after useNotify patients of test results as directed by providers and document all patient contactUtilize the Electronic Medical Record for all patient interactions and communicationBe knowledgeable and adhere to OSHA guidelines and MMC policies and proceduresHelp in other areas of the office if required such as, scheduling, check –in, check-out.With instruction, perform other duties as required or assignedRequired SkillsExcellent customer service skillsStrong skills in communicating effectively with co-workers, providers, and patientsAbility to conduct daily functions in an appropriate, professional, and compassionate mannerAbility to manage/prioritize multiple tasks in an efficient and timely mannerTeamwork attitudeFlexibility to respond to changing demandsAbility to react calmly and competently in stressful situationsEffectively utilize computer systems and programs that are necessary to complete daily tasksAppropriate assessment and assistance techniquesMust be able to operate or have ability to be trained to operate related office equipment including but not limited to computer terminal, copier, fax, laser printer, and telephone system. Education/Experience Requirements-Completion of Medical Assistant educational program or LPN License-Experience preferred but not required-Current CPR certification MMC Vision, Mission, and ValuesOur vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease. Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee. Our values guide our actions as we strive to carry out our mission.A progressive approach to advances in medicine and changes in the health care delivery systemResponsive to patient and community needsCollaborative with other physicians, hospitals, allied health providers and the community in improving health careProfessional, ethical and socially responsibleTeam-oriented management and leadershipA positive, open and responsive work setting