Munson is seeking qualified candidates for an Information Technology Operations Supervisor. Join our collaborative, talented team to lead the charge in driving innovation and excellence in IT operations. With a focus on problem-solving and customer service, you’ll have the opportunity to shape the future of our IT department and make a real impact. This is a full-time, on-site position located in Utica, NY. Review of candidates will be immediately. 

Job Summary:

The IT Operations Supervisor plays a pivotal role in overseeing the daily operations of the IT department, ensuring the smooth functioning of IT systems, networks, and technical support services. This position requires a blend of technical expertise, leadership skills, and a customer-centric approach to service delivery.

Essential Job Functions:

Team Management

• Supervisor and mentor a team of technical support staff, including help desk technicians and system administrators. 
• Provide guidance, support, and ongoing training to team members to enhance their technical skills and customer service abilities. 
• Coordinate tasks and projects across the department, enduring efficient allocation of resources and timely completion of deliverables. 

Technical Support and Infrastructure Maintenance

• Oversee the resolution of technical issues and service requests, serving as an escalation point for complex problems. 
• Ensure the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs. 
• Implement and enforce standards for networking, computing, security, and data services to maintain system reliability and integrity. 

Security and Compliance

• Assist in the development and implementation of security protocols and procedures to safeguard organizational systems, networks, and data. 
• Monitor network security and backup systems and coordinate disaster recovery efforts to minimize business disruptions. 
• Ensure compliance with regulatory requirements and industry best practices for data security and privacy. 

Vendor Management and Relationship Building

• Cultivate and maintain relationships with external IT vendors and service providers, overseeing procurement and administration of external services. 
• Collaborate with vendors to address technical issues, evaluate new technologies, and negotiate service contracts to meet organizational needs. 

Planning and Development

• Assist in the planning, development and implementation of IT infrastructure projects, ensuring alignment with organizational goals and objectives. 
• Assist in the development and implementation of business continuity plans to mitigate risks and minimize operational disruptions during emergency situations or data loss incidents. 
• Work with directors and department heads to establish and enforce policies and procedures governing the use of computer systems, network infrastructure, and shared electronic resources. 

Budget Analysis and Cost Management

• Analyze IT infrastructure performance and operating costs to identify areas for optimization and cost savings
• Work collaboratively with divisions and departments to prioritize IT needs and allocate resources effectively, balancing operational requirements with budget constraints

Knowledge, Skills and Abilities: 

• Bachelor's degree in Computer Science, Information Technology or related field preferred. Consideration may be give to candidates who have considerable field experience to which comparable skills have been acquired. 
• Proven experience in a supervisory/leadership role within the IT field required. 
• Strong technical proficiency in networking, server administration, and systems management. 
• Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, macOS, and Google Workspace. 
• Knowledge of network security principles and technologies, such as firewalls, switches, and access points
• Demonstrated leadership ability, excellent communication and interpersonal skills with the ability to collaborate effectively with colleagues, students, and stakeholders at all levels. 
• Professional certifications such as ITIL, CompTIA A , or vendor-specific certifications are highly desired. 

Compensation: 

• Salary range: $65,000 to $75,000

To Apply: 

Please send your cover letter, resume, and three professional references to hrjobs@munson.art.