You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: Monday - Friday 8:30am - 5pm - Remote position

Position Summary

The Pre-Registration Specialist works with patients to confirm relevant information prior to service and discuss and collect on patient liabilities providing the best in class customer service to ensure a patient friendly experience. The Specialist ensures accurate and complete registration data, demographic information, and insurance coverage is secured prior to services being rendered, and all patient liability estimates and expectations are communicated and collections attempted on the identified liabilty to meet daily productivity and quality standards.

Requirements

• One (1) year of post high school business or college course work preferred
• National Association of Healthcare Access Management Certification preferred
• Minimum one (1) year experience in dealing with the public in a customer service role preferred
• Medical Terminology proficiency by exam AND one of the following:
• One (1) year admitting, billing, or registration experience in a health care setting
• OR Graduate of a health vocational program such as Medical Assistance, Medical Billing & Insurance, or Medical General
• OR AA Degree and six months healthcare experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.