About the Company

The mission of Navos is to improve the quality of life of people vulnerable to mental illness by providing a broad continuum of trauma informed care with a focus on recovery and resilience. Navos responds to the needs of people with mental illness in King County.Services are targeted to those who live at or near poverty, often as a result of their mental illness. Navos is committed to embracing equity and inclusiveness in everything we do. Our efforts are intentional, deliberate, and a fundamental part of the everydayexpectation for working at Navos.

About the Position

The Medical Assistant is responsible for assisting the provider and other team members with back office duties in the outpatient management of behavioral health patients. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a nursing supervisor. This position works closely with providers, other clinical staff, and front office staff. Work situations are a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate the Medical Assistant has continuous contact with physicians, patients, patient families/ significant others, community agencies, and Behavioral Health patient care staff and management.

Position Functions & Responsibilities:

- Fulfills patient care responsibilities as assigned which may include:

· Checking schedules and assisting in organizing patient flow,

· Performing screenings per provider instruction, collecting specimens, obtaining vital signs

· Assisting the medical providers/nurses in exams and with various procedures

· Coordinating medication refills per physicians’ instructions

· Able to complete phlebotomy as needed

· Documenting patient encounter, completed tasks, patient data, and all other information required by regulatory agencies

· Relaying instructions or information to patients/families

· Answering calls and providing pertinent information (clinical information as directed by the provider or RN)

· Performing other clinical related duties within the scope defined in the WACs

- Fulfills clerical responsibilities as assigned which may include:

· Sending/receiving patient medical records

· Obtaining lab/x-ray reports, hospital notes, referral information, etc.

· Schedules referral appointments and explains instructions to patients

· Preparing information/consent forms for patient as needed

· Ensuring complete information in the medical record

- Fulfills organizational responsibilities as assigned which may include:

· Respecting/promoting patient rights

· Responding appropriately to emergency codes

· Participating in quality improvement processes

· Keeping current on new developments within the MultiCare system

- Adheres to MHS Attendance and Punctuality Policy and Procedure standards. Maintains reliable attendance

- Contributes to the success of the organization by meeting organizational competency expectations and core values (respect, integrity, stewardship, excellence, collaboration and kindness), continuously learning, and by performing other duties as needed or assigned

Position Requirements

Skills, Education, & Experience:

- Completion of an accredited program for Medical Assistants required

- Washington State Medical Assistant-Certified (MA-C) or Interim Certification for one year before obtaining MA-C

- Successful completion of a phlebotomy training program through a post-secondary school or college accredited by a regional or national accrediting organization recognized by the U.S. Department of Education; or

- Have your phlebotomy training program’s supervising health care practitioner attest that you have successfully completed a phlebotomy training program as outlined under WAC 246-827-0400(2). The attesting health care practitioner, defined under RCW 18.360.010(4), must hold a current Washington state license.

- One (1) year experience in physician's office or other medical facility preferred

Position Functions & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES

- Knowledge of the normal signs of aging and the ability to provide age appropriate care

- Knowledge of medical terminology

- Knowledge of communication skills with ability to listen actively and respond to fellow employees/customers in a timely, competent manner both verbally and non-verbally

- Skill in interpersonal relationships with emphasis on reaching out, being friendly and showing courtesy

- Skill in good oral and written communication

- Skill in good grammar and spelling

- Skill in time management

- Skill in interpersonal communication

- Ability to work efficiently under pressure

- Ability to work independently and take initiative

- Ability to willingly accept responsibility

- Ability to set priorities and use good judgment

Physical & Environmental Factors:

- Constant standing and walking

- Occasional lifting of up to 25 pounds, infrequent lifting of greater than 25 pounds

- Constant physical demands which require mobile dexterity to include bending, stooping, pushing, pulling, climbing, and reaching

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Navos believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Shift: Day Shift Employment Type: Full-Time Regular