Title: Front Office Specialist

Description:

Busy Ob-Gyn practice looking for an outgoing, friendly, experienced, professional individual to fill a fulltime, multi-functional front office position at our Montgomery location. Applicant must be able to work between the hours of 7:30-5:30 Monday through Friday. The hours and day can vary depending on our doctors schedules.

Position Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Front Office Specialist. The successful candidate will be responsible for managing incoming calls, scheduling appointments for patients, managing the front desk and all of its functions.

Key Responsibilities:

1. Customer Service:

Answer and manage incoming calls in a professional and friendly manner.

Assist patients with appointment scheduling and inquiries.

Provide exceptional customer service to patients and resolve issues effectively.

2. Appointment Scheduling:

Efficiently schedule and confirm appointments for patients.

Coordinate with healthcare providers to ensure optimal scheduling and patient flow.

3. Documentation and Record Keeping:

Maintain accurate and up-to-date patient records.

4. Communication:

Collaborate with internal teams, including healthcare providers and billing staff, to facilitate effective communication and information exchange.

Keep patients informed about billing processes and address their inquiries.

Qualifications:

High school diploma or equivalent; additional education in healthcare administration is a plus.

Proven experience in a front desk or customer service role, preferably in a healthcare setting.

Strong communication and interpersonal skills.

Ability to multitask and prioritize tasks efficiently.

Proficiency in using computer systems and relevant software applications.

Preferred Skills:

Experience with electronic health record (EHR) systems.

Detail-oriented with a strong focus on accuracy.

Working Conditions: This position involves working in a healthcare facility, primarily at the front desk. Regular interactions with patients, healthcare providers, and insurance representatives are expected.

If you are a dedicated and detail-oriented individual with a passion for providing excellent customer service and supporting billing functions in a healthcare setting, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this position.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• ICD-10: 1 year (Required)
• Customer Service: 2 years (Required)
• Epic: 1 year (Preferred)

Ability to Relocate:

• Cincinnati, OH 45242: Relocate before starting work (Required)

Work Location: In person