Primary Responsibilities:

• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Performs duties related to overall customer service.
• Scans incoming customer documentation.
• Files completed Service Notifications with all Customer Documentation.
• Archives files.
• Data entry on shared data files.
• Monitor a Group Email and forward emails to the appropriate team to work.
• Printing Delivery documentation
• Provides support to sales team with regard to customer concerns..
• Consistently documents customer service needs to identify patterns and maintain quality.

Required Skills:

• Effectively communicate with internal and external customers
• Ability to work within Microsoft Excel

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Experience:

• Data entry: 1 year (Preferred)

Ability to Commute:

• Cedar Rapids, IA 52498 (Required)

Work Location: In person