Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :15917

Employment Type : Full Time

Job Category : Operations / Warehouse / Distribution
Job Grade : Exempt 13

Work Location : Grand Rapids, MI (AIS)

Potential Work Location : On Site Role

BRIEF POSITION SUMMARY:

The DC operations Manager is responsible and held accountable for overseeing all Distribution Center operations with oversight of the DC Leads and Team Members. Primary focus will be on the warehousing operations, the VMI operations within the DC’s region, the facility and the VMI fleet compliance and maintenance. This position will also require a comprehensive manufacturing and distribution operations acumen, and the ability to develop, implement and manage the operational and logistical support necessary to achieve customer satisfaction. This position also requires analysis and leadership of all organizational processes related to operations, VMI, sourcing, procurement, and the ability to effectively collaborate with other functional areas to meet or exceed our customers’ expectations.

DUTIES and RESPONSIBILITIES:

• Develops, executes, and maintains tools as well as techniques required to evaluate impact of proposed schedule changes due to human, equipment and/or supply issues.

• Communicates and collaborates with the Director of Operation and the VP, VMI on all matters of providing products and services to the VMI customers.

• Responsible for DC operations of a 50,000 – 100,000 square foot facility with 30 – 50 associates and Leads.

• Works with the sales team and customers when a review of products and/or processes are necessary.

• Coordination and scheduling of the daily workflow of customer orders, branch transfers, production orders, and secondary processes to ensure on-time production and delivery.

• Collaborates with all departments to resource continual improvement projects (including Lean Kaizen Events), monitors the progress of continual improvement projects in AIS and meets regularly with champions, business owners and continual improvement professionals to stay abreast of all issues.

• Resolves problems plus enhances improvements associated with inventory flow plus production control within the DC.

• Ensures that all products (OEM, discreet & VMI) are delivered to our customer on time (99.95% OTD).

• Ensures all the inventory in their areas of operation is accounted for. Manages the adjustments and the distribution of goods to ensure accuracy and control.

• Measure and report the effectiveness of warehousing activities and associate’s performance utilizing established metrics and visual performance markers.

• Facilitate a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with laws and regulations.

• Executes smooth and efficient services that meet the expectations and requirements of customers and suppliers.

• Communicates customer issues with the operations team members and devises ways of improving the customer experience, including resolving problems and complaints.

• Ensure vehicle maintenance and DOT compliance are maintained and recorded

• Maintain a clean and safe facility. Responsible for communication and coordination with all vendors and contractors to ensure these goals are met.

• Manage the daily operations of the VMISS Team to provide best in class customer experience.

• Participate in corporate and divisional cross functional projects / meetings.

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

• Performs in conjunction with the Director of Operations all administrative duties such as hiring, performance discussions and evaluations, PIP’s, terminations, etc.

• Visiting Customers and helping with customer engagement activities.

• Responsible in managing expenses to ensure adherence to monthly budget parameters and takes corrective action to ensure budget targets are achieved or not exceeded.

• Participation in special projects and performs additional duties as required

• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• Bachelor’s Degree in Business/Operations Management or minimum five years of warehouse management experience required.

• Minimum of ten years of management experience is required.

• Minimum of seven years of experience in service management or technical experience.

• Proven record of change management and results

• DOT Physical

SKILLS:

• Excellent verbal and written communication skills required.

• Effective problem identification and solving skills required.

• Basic Math Skills

• Good analytical skills required.

• The ability to recognize and react to changes in operations and technology

• Good persuasive and negotiating skills

• Exceptional training - coaching skills

• Project Management Skills

• Microsoft Office - Excel, PowerPoint, and Project Management

• ERP Software - Prophet 21

• Part Identification and Nomenclature

• Lean Management

• Supervision experience

OTHER REQUIREMENTS:

• A valid driver’s license

• Some travel is required up to 25%

• Must be able to lift up to 50-60 lbs

Compensation starting at $60000 - $82000 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500 team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.