Summary: The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems.
Work Hours : Monday – Friday 8am-5pm, and alternating Saturdays.
Compensation: This hourly, non-exempt position pays from $21 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $44,000 and $59,900 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Responsible for performing desktop/laptop repairs and upgrades as necessary.
Connect remotely and work with users to walk them through the issue.
Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
Technical resource for help desk and PC support and troubleshooting of complex system problems.
Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc.
Help resolve desktop hardware and software issues
Network administration: address assignment,
Respond to support issues via phone, e-mail and virtual log in
Determine escalation points for specific issues
Support other office technology, such as televisions, projectors, video conference equipment etc.
Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
Participate in developing procedures and suggest improvements to existing procedures
Troubleshooting mobile devices and tablets
Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
Perform additional duties as required and or requested.
Additionally the candidate must meet the following Education and/or Experience requirements:
High School Education Required.
College Coursework Preferred.
2 years’ experience in similar role
Good understanding of TCP/IP Networking and VPN
Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
Experience using MS Office Suite of programs
In-depth understanding in the following:
Active Directory domain administration
Windows 10
VPN
Remote Desktop
Office 2011/2013
Smartphone and iPad device configuration and administration
Phone System Administration (Phone System Programming, Support Hardware)
Good oral and written English language communication skills
Quick learner, strong/effective problem solver
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70lbs. Specific vision abilities required by this job include close vision.
Benefits: MSI offers a comprehensive benefits package that includes:
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability;
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
About MSI: Founded in 1975, MSI is a leading supplier of flooring tile , countertops , wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring , Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards including:
Top 5 fastest growing companies - OC Business Journal
Supplier Diversity Award - Home Depot
#1 Flooring Distributor multiple years in a row - Floor Covering Weekly
Top Workplaces Award winner multiple times - Top Workplaces
MSI Founder named the Entrepreneur of the Year - Ernst and Young
MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.