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A sales, marketing, and distribution organization with light assembly operations, the subsidiary primarily serves the consumer and professional market segments. Our Client has experienced stable growth and consistent profitability. In the U.S., many of the company's products are manufactured and sold as private label brands throughout all major retail and buying group channels. To strengthen our sales team at the US headquarters, we are looking for a technically experienced individual to lead the Customer Experience Team.
In this dynamic internal sales & support function, you will be in direct contact with our customers daily. You will work closely with the VP of Finance, VP of Sales, Sales Managers, and Key Account Manager; being the interface between the various internal & external stakeholders.
This role will report to the Director of Finance with a dotted line to the VP of Sales.
Responsibilities:
Requirements:
Ability to read and understand schematics, engineering drawings, bills of materials, and test reports.
Superior listening ability, business acumen, prospecting habits, and resiliency in a communication driven environment.
Proficient with Microsoft Office 365 (Word, Excel, PowerPoint).
Minimum 5 years of B2B industrial sales experience.
Associate or Bachelor’s degree required in a technical or related field.
What you can expect
Full Time
$92k-137k (estimate)
04/16/2024
04/29/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.